Insurance Claims Director

1 month ago


Austin, Texas, United States Amherst Full time
Job Title: Insurance Claims Manager

Amherst is seeking an experienced Insurance Claims Manager to oversee the insurance claims processes for the Company related to Property and Casualty, Vehicle, and Workers Compensation coverages.

Key Responsibilities:

Claims Management:

  • Lead the insurance claims process, from initial claim filing to final settlement, ensuring compliance with all applicable laws and regulations.
  • Investigate claims thoroughly and promptly, working with internal departments and third-party administrators and claims adjusters to obtain required documentation.
  • Collaborate with internal Maintenance and Construction teams to ensure timely property repairs.
  • Manage the subrogation process with third-party insurance carriers.

Team Management:

  • Lead and manage a team of Insurance Claims Assistants, providing training and development opportunities.
  • Evaluate team performance and provide feedback.

Investor Reporting & Regulatory Compliance:

  • Manage regular internal reporting to provide updates on insurance claims progress.
  • Oversee documentation pertaining to Compliance and Safety regulations, including OSHA 300 and 300A logs.
  • Stay up-to-date on insurance trends and best practices.

Customer Service:

Provide excellent customer service to third parties involved in the claims process, including residents/claimants.

Qualifications:

  • Bachelor's degree in insurance, business, or related field required.
  • Minimum of 5 years' experience in the insurance industry, including claims management and processing.
  • High level of proficiency with Microsoft Office, particularly with Excel.
  • Experience managing a team (remote preferred).
  • Strong analytical and problem-solving skills; must be detail-oriented.
  • Excellent communication and interpersonal skills.
  • Ability to work under pressure and meet deadlines.


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