Customer Service Manager

1 month ago


Iowa City, Iowa, United States Harold Dishner - State Farm Agent Full time
Position Overview

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Manager. As a key member of our office, you will be responsible for establishing and maintaining strong relationships with our clients, providing exceptional service, and driving business growth.

Responsibilities
  • Develop and maintain a deep understanding of our clients' needs and preferences.
  • Provide prompt, accurate, and friendly service to our clients, addressing their inquiries and concerns in a timely and professional manner.
  • Utilize a customer-centric approach to educate clients about our insurance products and services, identifying opportunities to upsell and cross-sell.
  • Maintain a high level of productivity and efficiency, meeting or exceeding performance metrics and goals.
Requirements
  • Excellent communication and interpersonal skills, with the ability to effectively interact with clients and colleagues.
  • Self-motivated and results-driven, with a strong work ethic and commitment to excellence.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
  • Property and Casualty license, with the ability to obtain Life and Health license.

We offer a competitive salary, paid time off, and opportunities for growth and advancement within our agency. If you are a motivated and customer-focused individual looking for a challenging and rewarding career, we encourage you to apply.



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