Customer Service Associate

1 week ago


Iowa City, Iowa, United States David's Bridal Full time
Customer Service Representative Job Description

At David's Bridal, we're committed to delivering exceptional customer experiences. As a Customer Service Representative, you'll play a vital role in ensuring our customers receive the highest level of service and support.

Key Responsibilities:
  • Provide friendly, professional, and empathetic support to customers via phone, email, and in-person interactions.
  • Resolve customer complaints and concerns in a timely and effective manner.
  • Process transactions accurately and efficiently at the cash wrap.
  • Assist with inventory management, including receiving and processing orders.
  • Support sales promotions and visual updates to maintain a visually appealing store environment.
Requirements:
  • High school diploma or equivalent required; 1-2 years of retail experience preferred.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Physical demands include standing, walking, and lifting up to 25 pounds.
Benefits:
  • Competitive hourly pay rates and team bonus.
  • Generous team member discount.
  • Dayforce Wallet - get paid early.
  • Vision care and supplemental insurances.
  • 401K program and discounts for home and auto insurance.

We're an equal opportunities employer and welcome applications from diverse candidates. If you're passionate about delivering exceptional customer service and working in a dynamic retail environment, we'd love to hear from you.



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