Customer Service Engineer

4 days ago


Fargo, North Dakota, United States IT Concepts Full time
Job Summary

We are seeking a highly skilled Customer Service Engineer to join our team at IT Concepts. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers, ensuring their IT systems are running smoothly and efficiently.

Key Responsibilities:

  • Provide technical support to customers via phone, email, and remote desktop sessions
  • Diagnose and resolve technical issues with computer systems, hardware, and software
  • Collaborate with internal teams to resolve complex technical issues
  • Develop and maintain technical documentation and knowledge base articles
  • Stay up-to-date with the latest technology trends and advancements

Requirements:

  • Bachelor's degree in Computer Science, Engineering, or related field
  • 2+ years of experience in technical support or a related field
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Knowledge of IT principles, practices, and industry standards

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

Clearance Requirement:

  • US Citizen or Green Card holder
  • Ability to obtain Public Trust Suitability clearance

How to Apply:

To apply for this exciting opportunity, please submit your resume and cover letter to careers@useitc.com. We look forward to hearing from you



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