Customer Service Engineer
4 days ago
We are seeking a highly skilled Customer Service Engineer to join our team at IT Concepts. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers, ensuring their IT systems are running smoothly and efficiently.
Key Responsibilities:
- Provide technical support to customers via phone, email, and remote desktop sessions
- Diagnose and resolve technical issues with computer systems, hardware, and software
- Collaborate with internal teams to resolve complex technical issues
- Develop and maintain technical documentation and knowledge base articles
- Stay up-to-date with the latest technology trends and advancements
Requirements:
- Bachelor's degree in Computer Science, Engineering, or related field
- 2+ years of experience in technical support or a related field
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Knowledge of IT principles, practices, and industry standards
What We Offer:
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
Clearance Requirement:
- US Citizen or Green Card holder
- Ability to obtain Public Trust Suitability clearance
How to Apply:
To apply for this exciting opportunity, please submit your resume and cover letter to careers@useitc.com. We look forward to hearing from you
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