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Guest Services Representative
2 months ago
At JDK Management Company, we pride ourselves on delivering outstanding hospitality experiences. Our commitment to excellence ensures that every guest enjoys a seamless and memorable stay.
We are currently seeking a motivated and friendly Guest Services Representative to join our team. The ideal candidate will possess excellent communication skills and a passion for providing exceptional service.
- Part-Time
- Full-Time
- Manage guest bookings and modifications, including payment processing
- Offer detailed information regarding hotel policies, services, and amenities
- Ensure adherence to all safety and privacy standards
- Address guest inquiries, special requests, and concerns; escalate issues to management as necessary
- Support team members with various tasks as needed
- Maintain the cleanliness and organization of the front desk and lobby areas
- High school diploma or equivalent
- Availability for weekends and holidays
- Ability to stand for extended periods
- Capable of lifting and carrying up to 50 lbs.
- Demonstrated sound judgment and discretion; able to work independently
- Proficient in standard computer applications, including Microsoft Word and Excel
- Familiarity with basic office equipment such as copiers, fax machines, and telephones
- Strong organizational and time management abilities
- Exceptional communication and interpersonal skills, with the ability to engage with diverse personalities
- Competitive salary
- Employee discount program
- Medical insurance (eligibility based on employment status)
- Dental and vision coverage (eligibility based on employment status)
- Paid Time Off (PTO)
- 401(k) plan with company match
- Opportunities for advancement
- Commitment to professional growth
- Dynamic and friendly team environment