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Guest Services Representative

2 months ago


Flemington, New Jersey, United States JDK Management Company, LP Full time

At JDK Management Company, we pride ourselves on delivering outstanding hospitality experiences. Our commitment to excellence ensures that every guest enjoys a seamless and memorable stay.

We are currently seeking a motivated and friendly Guest Services Representative to join our team. The ideal candidate will possess excellent communication skills and a passion for providing exceptional service.

  • Part-Time
  • Full-Time
Position Overview:
  • Manage guest bookings and modifications, including payment processing
  • Offer detailed information regarding hotel policies, services, and amenities
  • Ensure adherence to all safety and privacy standards
  • Address guest inquiries, special requests, and concerns; escalate issues to management as necessary
  • Support team members with various tasks as needed
  • Maintain the cleanliness and organization of the front desk and lobby areas
Qualifications:
  • High school diploma or equivalent
  • Availability for weekends and holidays
  • Ability to stand for extended periods
  • Capable of lifting and carrying up to 50 lbs.
  • Demonstrated sound judgment and discretion; able to work independently
  • Proficient in standard computer applications, including Microsoft Word and Excel
  • Familiarity with basic office equipment such as copiers, fax machines, and telephones
  • Strong organizational and time management abilities
  • Exceptional communication and interpersonal skills, with the ability to engage with diverse personalities
Benefits:
  • Competitive salary
  • Employee discount program
  • Medical insurance (eligibility based on employment status)
  • Dental and vision coverage (eligibility based on employment status)
  • Paid Time Off (PTO)
  • 401(k) plan with company match
  • Opportunities for advancement
  • Commitment to professional growth
  • Dynamic and friendly team environment
The above information is intended to provide a general overview of the role and responsibilities associated with this position. It is not an exhaustive list of all duties and skills required for personnel classified in this role. -EOE-