Patient Representative
4 weeks ago
Welcome to Zufall Health Position Summary Zufall Health is expanding its services and searching for a Patient Representative The Patient representative (PR) acts as a greeter to patients entering Zufall Health Center as well answer the telephone, complete registration, and conduct intake as needed The PR directs patients to the appropriate destination, answers questions, and explains processes, as well as reviews required documentation and checks eligibility Most importantly, the PR supports the mission and vision of the Zufall Health Center.
Essential Functions, Duties and Responsibilities
Consistently adheres to all departmental policies and procedures
Conducts all aspects of job in a professional and ethical manner
Works independently with little or no supervision but uses available resources for problem resolution as indicated by circumstances or need
Completes assignments in a timely and efficient manner
Maintains high level of confidentiality
Works collaboratively with team members to assure the optimal outcomes of care and service
Utilizes departmental resources prudently and appropriately
Uses communication methods which create and foster a positive image of the department, upholding the values of the Zufall Health Center
Communicates appropriately both verbally and in writing; uses appropriate mechanisms for identifying and resolving work related issues
Keeps manager or supervisor informed of work-related issues at all times
Performs additional duties as determined by supervisor.
Education, Training and Experience
High School diploma required; college credit or additional education in medical field or insurance and billing courses preferred
Possess a current, unrestricted New Jersey operator license issued by the New Jersey Division of Motor Vehicles, or be able to efficiently and effectively use public transportation in order to be able to travel to other sites as needed
Have minimum of 1 year experience in customer service field, and 1 year of experience in collecting money or billing and insurances
Experience in a clinical/ambulatory care setting preferred
Bilingual English and Spanish required As a condition of employment, we require that all staff are fully vaccinated against COVID-19 and Flu Therefore, all new employees need to be fully vaccinated against COVID-19 and Flu as well as boosters when eligible, and are required to provide documentation of receiving both COVID-19 and Flu vaccines We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, medical conditions related to pregnancy or childbirth, protected veteran status, or any other characteristic protected by law Thank you for taking the time to apply Other details Job Family Non-Clinical Pay Type Hourly Min Hiring Rate $17 00 Max Hiring Rate $18 55 Apply Now
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