Service Team Associate

1 week ago


Hamilton, Ohio, United States Michaels Full time
Job Summary

We are seeking a highly motivated and customer-focused Service Team Member to join our team at Michaels. As a Service Team Member, you will be responsible for delivering exceptional customer service, maintaining a well-organized store environment, and supporting our sales team in achieving sales goals.

Key Responsibilities
  • Provide fast and friendly customer service, ensuring all customers receive a positive shopping experience.
  • Maintain a clean and organized store environment, including merchandise recovery and maintenance.
  • Support sales team in achieving sales goals, including assisting customers with product selection and providing solutions.
  • Participate in truck unloading, stocking, and planogram processes to ensure efficient store operations.
  • Assist with Omni-channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
  • Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
  • Support shrink and safety programs, adhering to Standard Operating Procedures (SOPs) and Company programs.
  • Interact with colleagues in an accepting and respectful manner, promoting a positive work environment.
Requirements
  • Retail and/or customer service experience preferred.
  • Ability to remain standing for long periods, move throughout the store, and perform regular bending, lifting, carrying, reaching, and stretching.
  • Ability to lift heavy boxes and access high shelves by ladder or similar equipment.
Work Environment

Our store is a public retail setting with climate-controlled areas. Some stock rooms may not be climate-controlled, and outdoor work may be required for tasks such as retrieving shopping carts or unloading trucks. The Frame shop contains glass cutters and heat presses. Work hours include nights, weekends, and early mornings.

Michaels is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all Team Members and Makers to learn, shop, and create.



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