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Fireplace Service Technician and Installer

2 months ago

Hamilton, Ohio, United States Martin Sales and Service Inc Full time
Job Title: Full-Time Fireplace Service Technician and Installer

We are seeking a highly skilled and experienced Fireplace Service Technician and Installer to join our team at Martin Sales and Service Inc. As a key member of our team, you will be responsible for delivering, installing, troubleshooting, and servicing wood, gas, and pellet fireplaces and stoves in customers' homes.

Key Responsibilities:
  • Discuss heating-cooling system malfunctions with customers to isolate problems or verify that malfunctions have been corrected.
  • Generate work orders to address deficiencies in need of correction.
  • Inspect and test systems to verify compliance with plans and specifications and detect and locate malfunctions.
  • Reassemble and test equipment following repairs.
  • Recommend, develop, and perform preventive and general maintenance procedures such as cleaning, equipment oiling, and changing filters.
  • Record and report all faults, deficiencies, and other unusual occurrences, as well as the time and materials expended on work orders.
  • Repair or replace defective equipment, components, or wiring.
Requirements:
  • High School diploma or general education degree (GED).
  • Valid state driver's license with a clean MVR.
  • Team players at least 18 years of age.
  • Able to work flexible hours/days.
  • Carpentry skills and experience.
  • Aware of basic electrical concepts and skills.
  • Troubleshooting experience with DMM.
  • Mechanically intuitive, able to see how things work. Good with tools and machinery.
  • Able to lift heavy materials in excess of 80 lbs.
  • Able to climb and secure ladders to protect company and customer assets.
  • Able and confident to securely connect gas line fittings.
  • Proficiently operate office equipment as required, such as computers, email, and internet.
Preferred Qualifications:
  • Enthusiastic, customer-service focused individual with a friendly positive attitude.
  • Able to examine data to grasp issues, draw conclusions, and solve problems.
  • Accountable, taking personal responsibility for the quality and timeliness of work.
  • Dependable, achieving results with little oversight.
  • Able to diligently attend to details and pursue quality and care in multitasking.
  • Able to compare observations or finished work to what is expected to find inconsistencies.
  • Aware and takes care of details that are easy to overlook or dismiss as insignificant.
  • Able to listen to customers and communicate in an effective manner.
  • Able to keep manager informed of developments, plans, progress, and problems.
  • Able to ensure that regular consistent communication takes place where necessary.
  • Able to give and receive constructive feedback.
  • Have the ability to apply appropriate safety procedures and utilize proper equipment to protect company and customer assets.
  • Ability to maintain a professional clean appearance according to company dress code.
  • Ability to schedule and maintain productive work flow.
  • One that tries to improve business performance and enhance the customer experience.
  • Work as a dedicated team member to provide fast, flexible, and excellent service for our customers.
Employee Benefits:
  • Medical, dental, and vision insurance.
  • On-the-job training.
  • Company truck and fuel provided.
  • 401(k) retirement program.
  • Paid sick, vacation, and holidays.
  • Stable work environment.
  • Employment with the top employer in the industry in our area.
  • Competitive wages.