Customer Relationship Specialist
6 days ago
Job Title: Customer Relationship Specialist
About Us: At Brian Arends - State Farm Agent, we are committed to providing exceptional client experiences that reinforce the growth of a successful insurance agency.
Compensation: The estimated salary for this role is $55,000 - $70,000 per year, depending on experience and performance.
Job Description:
Key Responsibilities:
- Establish and maintain strong relationships with clients through regular communication and follow-up.
- Provide prompt, accurate, and friendly customer service, including responding to inquiries about insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Educate clients about insurance options using a customer-focused, needs-based review process.
- Communicate effectively with customers and other team members to efficiently meet their needs and promote business development.
Requirements:
Qualifications:
- Dedication to delivering excellent customer service.
- Bilingual Spanish preferred.
- A Property & Casualty license is required within 45 days of employment.
- Ability to relate to customers, answer their questions, and anticipate their needs.
- Excellent communication skills to assist customers and coordinate with other team members.
Benefits:
- Competitive salary.
- Commission paid monthly.
- PTO.
- Retirement planning.
- Growth potential/Opportunity for advancement within the office.
- Licensing reimbursement for passed exam.
- Flexible work hours.
- Off-site team building events.
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