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Customer Experience Specialist

5 months ago

Prospect Park, United States Choice Party Linens, Inc. Full time
About the Organization
Choice Party Linens, Inc. was founded in 1991 by Norm Longman and Ken Kelk to provide businesses in the hospitality and rental industries with an opportunity to generate revenue by providing wide variety of quality party linens at reasonable sub-rental prices. With more than 30 years in business, Choice has become one of the pre-eminent party linen rental companies in the United States.

Description

Company Description

Choice Party Linens is a growing, collaborative, fast paced, family owned business that prides itself on unparalleled service and quality for the Party Rental Industry. With over 32 years of experience, we provide a fresh and unique approach to linen rentals throughout the United States.

All new office employees complete paid training onsite through Choice University. Choice University entails a day on the road with one of our drivers and full warehouse training, including shipping and receiving. This training is designed to give you a full understanding of our business and how we operate. This is to ensure that you are as prepared as possible to begin training on our Business Development team.

We were voted a Top Workplace Employer for 2023 in the Philadelphia Region

*THIS POSITION IS NOT REMOTE*

The position is approximately 80% B2B Inside Sales and 20% Customer Service. During peak seasons, the position is more Customer Service oriented.

Key job responsibilities are:
* Between 50-75 outbound calls dailyand following up on leads
* Identifying sales opportunities
* Maintaining interaction with active clients while identifying new clients as well as new business
* Answering incoming calls during peak seasons
* Flexibility in hours during peak season
* Ability to travel within the Continental US to Trade Shows in locations such as Orlando, Las Vegas, Dallas, San Diego, Chicago, and New Orleans

Some sales experience preferred. Customer Service experience required.

Salary

$42-45k annually, plus monthly new customer and annual performance based bonuses

Benefits

* PTO after 1 year starting at 8 days to a maximum 21 days (5 days carryover allowed per year)

* 100% Company Paid Profit Sharing after 1 year

* 401K

* Employee Assistance Program

* Paid Holidays

* Free Linen Rentals

* Employee Rewards and Recognition

* Tuition Reimbursement

* Growth and Advancement Opportunities

* Full Benefits Package after 60 days including: Health (IBC), Dental (United Concordia), Vison (NVA), Life Insurance (Reliance Standard), Short & Long Term Disabilty (Reliance Standard), Hospital Indemnity Insurance (Reliance Standard), Accident Insurance (Boston Mutual)

Monday through Friday with alternating Saturday mornings in peak season. We are closed on Sundays.

All expense paid travel to Trade Shows in cities such as Las Vegas, Orlando, New Orleans, and Dallas

Position Requirements

High school diploma, some college preferred

2 years previous experience in an outbound call center or a related sales position preferred.

Proficiency in Microsoft Office and CRM software such as Salesforce.com.

Excellent communication skills, both verbal and written.

Good organizational skills and the ability to multitask.

Excellent phone and cold calling skills.

Exceptional customer service skills.

Strong listening and sales skills.

Ability to achieve daily and monthly targets.

Must pass a Criminal Background Check..

*RESUME & REFERNCES REQUIRED*

Shift
Days

Category
Business Development

Full-Time/Part-Time
Full-Time

Location
Corporate

Close Date

Open Date
5/28/2024

Number of Openings
1

EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

This position is currently accepting applications.