Water and Mold Operations Manager

4 days ago


Troy, Michigan, United States Institute of Inspection , Cleaning and Restoration Certification Full time
Job Summary

An Operations Manager is responsible for overseeing the performance and development of franchises in accordance with the Rytech Operations Manual. This role involves facilitating relationships between insureds, third-party administrators, and carrier partners.

Key Responsibilities
  • Maintaining and supporting franchise relationships
  • Monitoring franchise performance and improving it towards Service Level Agreements (SLAs)
  • Conducting quarterly inspections of job sites, vehicles, and office/storage facilities to ensure compliance with the Ops. Manual and Franchise Agreement
  • Providing feedback and training to technicians to improve their skills and certifications
  • Mediating disputes between insureds, insurers, and contractors
  • Leading weekly meetings to facilitate training and information sharing with technicians
  • Monitoring the MICA Exchange daily to ensure projects are being properly handled by the franchise
  • Assisting technicians in the field and supporting local marketing efforts
  • Reviewing estimates, dispatching assignments, and responding to email correspondence in a timely manner
Requirements
  • Mitigation/Remediation estimating and scoping experience
  • High school diploma or equivalent
  • Two years of Mitigation/Remediation experience preferred
  • Residential and/or commercial construction experience
  • Excellent communication and customer service skills
  • Ability to work in the field and perform physical tasks
  • Willingness to travel for CAT events, training, or regional meetings (5-10% of the time)
  • Computer literacy and proficiency in Microsoft Office and MICA
  • Certifications required: Water Restoration Technician (WRT), Applied Structural Drying (ASD), Anti-Microbial Remediation Technician (AMRT), and Commercial Drying Specialist (recommended)
Compensation

$34.00 per hour

About Rytech

Rytech is a nationally recognized leader in the water damage industry, founded on principles of integrity and accountability. Our mission is to provide exceptional service, technology, and administrative support to our customers and franchisees.

We strive to create relationships built on trust and mutual respect, treating everyone with fairness and integrity. Our commitment to team building, employee development, and corporate social responsibility ensures that we uphold the highest standards of ethics and excellence in all we do.



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