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Austin Market Team Lead

2 months ago

Austin, Texas, United States Whitewater Express Car Wash Full time
Job Description

Job Summary:

We are seeking a highly motivated and experienced Team Lead to join our team at Whitewater Express Car Wash. As a Team Lead, you will be responsible for leading a team of staff members and ensuring the smooth operation of our car wash facilities.

Key Responsibilities:

  • Lead by Example: Foster a positive and productive work environment by leading by example and demonstrating exceptional customer service skills.
  • Staff Development: Develop and implement training programs to enhance the skills and knowledge of team members, ensuring they are equipped to provide exceptional customer service and meet the needs of our customers.
  • Customer Service: Assist customers with car wash transactions and memberships, ensuring a positive and memorable experience.
  • Team Management: Manage and motivate a team of staff members, including hourly and salary level employees, to ensure proper store staffing and effective communication.
  • Problem-Solving: Manage customer and employee issues with a focus on retention and swift resolution, ensuring a positive and respectful work environment.
  • Continuous Improvement: Infuse positivity, focus, and a passion for learning into the workplace, driving continuous improvement and excellence in all aspects of our operations.

Requirements:

  • Leadership Experience: Proven leadership experience in staff development and a passion for exceptional customer service.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to effectively communicate with customers, staff members, and management.
  • Problem-Solving Skills: Strong problem-solving skills, with the ability to manage customer and employee issues with a focus on retention and swift resolution.
  • Adaptability: Ability to thrive in a fast-paced environment, with flexibility for evenings and weekends.
  • Education and Certifications: High school diploma or equivalent required; relevant certifications or education in a related field preferred.

What We Offer:

  • Competitive Compensation: Competitive earnings, including base pay and bonus potential.
  • Benefits Package: Top-notch benefits, including health, dental, and vision insurance, to eligible team members.
  • Professional Development: Internal professional development opportunities, to help you grow and succeed in your career.
  • Work-Life Balance: Vacation time and flexible scheduling, to ensure a healthy work-life balance.
  • Recognition and Rewards: Recognition and rewards for outstanding performance and contributions to the team.