Insurance Customer Service Representative

2 weeks ago


Frederick, Maryland, United States State Farm Insurance Full time

State Farm Insurance

**Job Summary**

As an Account Associate at State Farm Insurance, you will play a crucial role in providing exceptional customer service to our valued clients. Your primary responsibility will be to assist customers with their insurance needs by providing accurate and timely information, processing policy changes and updates, and handling incoming calls and emails regarding policy inquiries and claims.

**Key Responsibilities**

* Assist customers with their insurance needs by providing accurate and timely information
* Process policy changes and updates in the system
* Handle incoming calls and emails from customers regarding policy inquiries and claims
* Collaborate with team members to resolve customer issues and ensure customer satisfaction
* Maintain customer records and update information as needed
* Provide exceptional customer service by addressing customer concerns and resolving problems in a professional and efficient manner
* Stay up to date with insurance products and industry trends to effectively assist customers
* Follow company policies and procedures to ensure compliance with regulations and guidelines
* Meet or exceed performance goals and targets set by the company

**What We Offer**

* Opportunities for professional growth and development
* Collaborative and dynamic work environment
* Competitive compensation and benefits package

**Requirements**

* High school diploma or equivalent required
* 1-2 years of customer service experience preferred
* Strong communication and problem-solving skills
* Ability to work in a fast-paced environment

**Why Join Us**

State Farm Insurance is a leading provider of insurance and financial services, and we are committed to providing our customers with exceptional service and support. As an Account Associate, you will have the opportunity to work with a talented team of professionals who are dedicated to making a difference in the lives of our customers.



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