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Prepared Foods Order Coordinator

2 months ago

Woburn, Massachusetts, United States Whole Foods Market Full time
Job Summary

We are seeking a highly skilled and detail-oriented Prepared Foods Order Writer to join our team at Whole Foods Market. As a key member of our prepared foods department, you will be responsible for ensuring the efficient and accurate ordering of prepared foods products, while maintaining a high level of customer service and teamwork.

Key Responsibilities
  • Purchase and replenish prepared foods products through proper buying procedures, ensuring timely and accurate delivery.
  • Monitor and act upon open PO reports for both purchases and credits, maintaining accurate records and resolving issues promptly.
  • Control spoilage and shrink, achieve turn goals, and participate in inventory management to optimize product availability and minimize waste.
  • Complete spoilage, sampling, temperature, and sweep worksheets as required, maintaining accurate records and reporting any discrepancies.
  • Assist with counter service and cooking as scheduled or as necessary, providing excellent customer service and maintaining a clean and safe working environment.
  • Communicate effectively with the kitchen manager/chef and team leader on ordering needs and issues, ensuring seamless collaboration and problem-solving.
  • Maintain positive working relationships with vendors, negotiating prices and resolving any issues that may arise.
  • Work with the team leader or assistant team leader(s) to cost recipes, ensuring accurate pricing and profitability.
  • Oversee customer special order procedures, ensuring timely and accurate fulfillment of customer requests.
  • Support leadership in conducting inventories, maintaining accurate records and reporting any discrepancies.
  • Maintain financial profitability by meeting and exceeding purchasing and sales targets, while minimizing waste and optimizing product availability.
  • Arrive to work station on time, appropriately groomed, dressed, and ready to work, working all scheduled shifts and attending required trainings and meetings.
  • Provide excellent customer service, addressing customer needs in a timely and effective manner, and modeling suggestive selling techniques.
  • Maximize sales potential through effective and proper procedures for prepping, storing, rotating, stocking, and merchandising product, while maintaining a clean and safe working environment.
  • Follow and comply with established procedures, including weights and measures, health and sanitation, and safe work practices, maintaining a clean and sanitary working and shopping environment.
  • Perform opening, mid, and closing duties as assigned, ensuring accuracy of signs and pricing, and immediately reporting any safety hazards or violations.
Requirements
  • 1+ years of buying/merchandising experience, preferably in the food industry.
  • Extensive product knowledge, including production, distribution, seasonal availability, advances, and trends.
  • Ability to create and negotiate price bids, and maintain accurate records.
  • Familiarity and/or willingness to learn about products, nutritional information, and other areas of study.
  • Working knowledge and application of all prepared foods merchandising expectations, including weights and measures, health and sanitation, and safe work practices.
  • Complete understanding of WFM margin program and profitability, and ability to educate team on product knowledge and convey enthusiasm.
  • Strong basic math skills, and ability to use computer programs such as Microsoft Word, Excel, Outlook, and ordering systems.
  • Strong to excellent communication skills, and willingness to work as part of a team, delivering information in a clear and respectful manner to fellow team members, customers, and vendors.
  • Ability to meet customer service expectations and standards in all interactions with customers, vendors, and team members, and follow directions and procedures, with effective time management and organization skills.
  • Passion for natural foods and the mission of Whole Foods Market, and strong work ethic, with ability to work in a fast-paced environment with a sense of urgency.
  • Understanding of and compliance with WFM quality goals, and ability to maintain a clean and sanitary working and shopping environment.
Physical Requirements/Working Conditions
  • Must be able to lift 50 pounds.
  • In an 8-hour work day: standing/walking 6-8 hours.
  • Hand use: single grasping, fine manipulation, pushing, and pulling.
  • Work requires the following motions: bending, twisting, squatting, and reaching.
  • Exposure to FDA-approved cleaning chemicals.
  • Exposure to temperatures: 90 degrees Fahrenheit.
  • Ability to work in wet and dry conditions.
  • Ability to work a flexible schedule, including nights, weekends, and holidays as needed.
  • Ability to use tools and equipment, including knives, box cutters, electric pallet jacks, and other heavy machinery.
  • May require use of ladders.