Rent Collections Delinquency Manager

4 weeks ago

Dallas, Texas, United States Dominium Management Full time

Delinquency Reduction Specialist

We are seeking a driven and analytical Delinquency Reduction Specialist to lead our rent collection processes and drive initiatives to reduce delinquency across a portfolio of properties. This role is critical to delivering substantial business impact and requires a deep understanding of multifamily rent collections, exceptional organizational and project management skills, and the ability to analyze data to track performance and implement improvements.

Key Responsibilities:

  • Identify trends and develop best practices for rent collection across the portfolio.
  • Lead and manage the rent collection process for a designated portfolio ensuring best practices are implemented for timely and effective collections.
  • Partner with training specialists to design and deliver collections best practices training.
  • Lead and influence teams across the organization to drive results.
  • Develop and implement strategies to reduce delinquency rates.
  • Analyze receivable data to identify trends and make data-driven recommendations.
  • Monitor and report on key performance indicators related to delinquency and collection efforts.
  • Ensure adherence to key collections policies, following Dominium's policies and procedures manual through portfolio compliance reviews.
  • Conduct regular meetings with key stakeholders, including Regional Managers and Vice Presidents, to review portfolio data on collections and receivables.
  • Manage projects to improve collection processes, from inception through completion, ensuring timelines and budgets are met.
  • Stay informed about state and local regulations related to rent collection including but not limited to delinquency notification and eviction filing processes, recognizing that they will vary from city-to-city and state-to-state and ensure all collection efforts comply with these regulations to expedite the rent collection process.

Requirements:

  • At least 1 year experience managing rent collections in a multifamily setting.
  • Demonstrated experience managing projects from initiation through completion, with a focus on improving operational processes.
  • Excellent verbal and written communication skills, with the ability to present data-driven insights to various stakeholders.
  • Strong interpersonal skills.
  • Highly organized and detail-oriented, capable of managing multiple priorities in a fast-paced environment.
  • Proficiency in Microsoft Office suite; experience with communication and project management tools/software preferred.
  • High attention to detail and commitment to quality.
  • Familiarity with state and local rent collection and eviction regulations, with the ability to ensure compliance across multiple jurisdictions.

About Us: Dominium is one of the leading affordable housing development and property management companies nationwide. We operate in approximately 20 states and employ over 1,200 employees. For 50 years, we have offered excellence to the development and management of affordable housing communities across the United States. Dominium's values - creating long-term value, developing people, integrity, and growth - are built upon our company's mission and vision. We offer a competitive salary, incentive bonus program, training and development programs, career growth opportunities and community volunteer and outreach programs. We also offer a comprehensive benefits package for eligible employees including Medical, Dental, Life & Disability, Paid Time Off, 401(K), Flexible Spending Accounts, Employee Recognition & Wellness Programs.

Equal Opportunity Employer: Dominium is committed to a diverse and inclusive workplace. Dominium is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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