Partner Success Associate

2 weeks ago

Chicago, Illinois, United States Expedia Group Full time

About the Role

We are seeking a highly motivated and results-driven Partner Success Associate to join our Expedia Group team. As a Partner Success Associate, you will play a critical role in developing and implementing business strategies that improve Expedia Group's Lodging products in the assigned territory.

Key Responsibilities

  • Advise Lodging Partners on the use of Expedia Group's toolkit to increase the number of travelers they attract on the Expedia Group platform.
  • Support new partners to ramp up and sustain their hotel revenue and market share on the Expedia Group platform.
  • Communicate special offers from Expedia Group's loyal customer base and promotional deals that allow them to benefit from Expedia Group's merchandising and marketing efforts.
  • Educate Lodging Partners on the self-service features available on Partner Central.

Requirements

  • Bachelor's or master's degree in a related field; or equivalent related professional experience.
  • 1-3 years account management, sales, customer engagement, commercial, Business to Business, or related experience.
  • Able to work independently as well as be a strong team worker, ensuring the whole team wins.
  • Demonstrate ability to work based on a variety of targets, goals, and/or strategic objectives set by the leadership team.
  • Appetite for innovative technology, fast-changing business environment, robust data-driven analysis.
  • Proficiency in English. Other language skills may be required depending on the location of the position.
  • Presents ideas and directives clearly and persuasively; actively listens when spoken/presented to.
  • Ability to effectively communicate to various levels and through a variety of communication channels.
  • Ability to handle objections, secure commitments, and be resilient.
  • Possesses outstanding listening, investigating, and influencing skills.
  • High-impact personality: intellectual agility, entrepreneurship, empathy in relationships, great teammate.
  • Hungry, determined, motivated, action-oriented, and results-focused.
  • Organization and time management skills, rigor, attention to details.
  • Proven follow-up/persistence when facing challenging situations.
  • Ability to multi-task effectively and be able to change gears quickly without skipping a beat.
  • Ability to perform under pressure and think on your feet in a fast-paced environment.
  • Open to feedback for continuous improvement.
  • Relationship builder; earns the confidence of others.
  • Bridges and sustains solid partnerships based on mutual support through a collaborative style.

About Expedia Group

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia, Hotels.com, Expedia Partner Solutions, Vrbo, trivago, Orbitz, Travelocity, Hotwire, Wotif, ebookers, CheapTickets, Expedia Group Media Solutions, Expedia Local Expert, CarRentals.com, and Expedia Cruises.

What We Offer

Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee's passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership.

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