Expeditor - Customer Service Liaison

4 weeks ago

Hartford, Connecticut, United States Hannaford Supermarkets Full time

Job Summary

The Expeditor is the customer service liaison of the Hannaford To Go department, responsible for ensuring a smooth and quick customer experience through accurate and fast orders containing the highest quality fresh items from our shelves.

Key Responsibilities

  • Organize and prioritize shop and pickup processes to ensure timely and accurate order fulfillment.
  • Conduct order reviews to verify accuracy and quality of products.
  • Check code dates and fresh product quality, with a focus on produce, to ensure the highest quality items are delivered to customers.
  • Count parcels to ensure accuracy and stage orders for consolidation when necessary.
  • Setup shopper carts and partner with department leaders to ensure items requiring preparation are handled properly.
  • Dispense pickup and delivery orders car-side to customers and last-mile delivery drivers.
  • Monitor and manage all last-mile delivery orders through applicable dashboards.
  • Answer phone calls to address customer questions and arrivals, adhering to order wait time and order completeness goals.
  • Handle cash pickups and change orders as requested, logging as required.
  • Verify all customer IDs presented and observe store policies pertaining to the acceptance of checks and the sale of age-restricted items.

Requirements

  • Effective communication and customer service skills.
  • Must meet minimum age requirements to perform specific job functions (18 years of age).
  • Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
  • Demonstrated ability to perform the technical requirements for the Hannaford To Go Service.

Physical Requirements

  • Perform repetitive hand and arm motions while standing/walking during the majority of the shift.
  • Ability to wear the shopping device, hands-free while shopping orders.
  • Bend and lift products weighing up to 15 pounds continuously, 25 pounds frequently, and 50 pounds on occasion.
  • Push or pull up to 75 pounds on occasion.
  • Work in and out of inclement weather when necessary.
  • Gather up to five shopping carts and push them to designated areas.
  • Be able to handle a variety of substances associated with cleaning materials, packaging materials, fresh fruits, vegetables, shellfish, house plants/flowers, and household cleaners.
  • Have sufficient visual acuity to read the handheld unit display screen as well as check identification cards, checks, invoices, and other written documents.

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