Customer Service Representative

4 weeks ago


Great Barrington, Massachusetts, United States Addison Group Full time
About Our Client:
Addison Group is partnering with a rapidly growing logistics company that specializes in tracking and tracing freight movements.

With a strong emphasis on customer service and operational excellence, our client provides a collaborative work environment and opportunities for growth.

Responsibilities:

* Communicate with customers via phone, email, and chat
* Provide knowledgeable answers to questions about product, pricing, and availability
* Work with internal departments to meet customer needs
* Data entry in various platforms

Requirements:

* At least 1 year of corporate experience in administration, customer service, or logistics
* High school diploma required
* Proficient in Excel and Outlook; familiarity with AS400 and various carrier websites is advantageous

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