Service Desk Support Specialist

1 week ago


Pontiac, Michigan, United States UWM Holdings - United Shore Full time
Job Summary

The Service Desk Support Analyst will work directly with internal/external clients to identify, diagnose, and resolve both business and technical problems. This role is ideal for individuals who enjoy providing top-notch support and are passionate about delivering exceptional customer experiences.

Key Responsibilities
  • Provide timely and effective support to clients via phone, email, or chat
  • Identify and diagnose technical issues using various tools and resources
  • Collaborate with internal teams to resolve complex issues
  • Document and track support requests for future reference

Requirements
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Knowledge of Microsoft products and technologies

About UWM Holdings - United Shore

UWM Holdings - United Shore is a leading provider of mortgage lending solutions. We are committed to delivering exceptional customer experiences and providing our employees with opportunities for growth and development.

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