Service Desk Support Specialist
1 week ago
The Service Desk Support Analyst will work directly with internal/external clients to identify, diagnose, and resolve both business and technical problems. This role is ideal for individuals who enjoy providing top-notch support and are passionate about delivering exceptional customer experiences.
Key Responsibilities
- Provide timely and effective support to clients via phone, email, or chat
- Identify and diagnose technical issues using various tools and resources
- Collaborate with internal teams to resolve complex issues
- Document and track support requests for future reference
Requirements
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Knowledge of Microsoft products and technologies
About UWM Holdings - United Shore
UWM Holdings - United Shore is a leading provider of mortgage lending solutions. We are committed to delivering exceptional customer experiences and providing our employees with opportunities for growth and development.
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