Infrastructure Support Specialist

3 weeks ago


Boston, Massachusetts, United States Bridge Technologies and Solutions Full time

The Bridge Technologies and Solutions Infrastructure Support Consultant will provide critical IT support services for applications and systems that drive the customer's operations.

The role is responsible for supporting tool, application, and monitoring infrastructure for the customer's critical operations.

Key Responsibilities:

  • Participate in projects while meeting critical deadlines
  • Self-motivated individual
  • Ensure that configuration and change management processes are documented accurately
  • Respond to all major incidents
  • Create new server and system environments as needed, including designing, completing system installation, documenting, and enforcing system standards
  • Optimize system performance by monitoring, troubleshooting issues, and scheduling upgrades to maintain a secure and reliable environment
  • Secure mission critical systems by establishing policies, enforcing policies, and monitoring access
  • Implement changes to stage, test, development, and production to allow applications and services to access devices
  • Ensure device logging is active and forwarding properly to the appropriate repository
  • Interact with internal and external stakeholders to resolve issues by troubleshooting and utilizing creative problem-solving skills
  • Ability to work both independently as well as in a team environment
  • Local travel is required, as needed, to support the customer's environments
  • Participate in an on-call rotation and providing after-hours support when required

Job Qualifications:

  • RHEL knowledge
  • VMWare knowledge
  • Windows 10 and Windows Server 2016/2019 knowledge

Baseline tools experience:

  • Tripwire Enterprise
  • Tanium

Logging tools experience:

  • Snare
  • Tripwire Log center

Vulnerability toolsets experience:

  • FireEye
  • Nessus
  • Tripwire IP360

Operating System and Application vulnerability patching tool experience:

  • WSUS
  • IBM Big Fix

System backup tool experience:

  • Net Vault

Multi factor tool experience:

  • RSA

Eight plus years of experience in supporting Linux and Windows operation systems, Networking systems, Telecommunications, Telemetry, Satellite or Optel Networks

Bachelor of Science degree in Electrical Engineering, Electrical Engineering Technology, Computer Science or other technical discipline from an accredited school preferred but not required

Good understanding of networking technologies (CCNP/CCNA level), dynamic routing (EIGRP/BGP/OSPF), Cisco L2/L3 switches, Checkpoint Firewalls, Cisco Routers, Cisco FirePower IDS/IPS, Cisco Client, DMVPN, Zscaler, Network Encryption and VPN technologies

Excellent communication, teamwork, customer service, and listening skills



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