Customer Service Representative

1 week ago


Zionsville, Indiana, United States Meijer Full time

About Meijer

As a family-owned company, we prioritize serving people and communities. When you work at Meijer, you're part of a team that values leadership, personal growth, and development. We offer career and community opportunities that foster a sense of belonging and purpose.

Meijer Rewards

  • Competitive weekly pay
  • Scheduling flexibility to balance work and life
  • Paid parental leave to support family growth
  • Paid education assistance for career advancement
  • Team member discount for everyday savings
  • Development programs for career growth and leadership opportunities

Job Summary

This role is responsible for delivering exceptional customer service at the curbside pick-up area. You will be the face of Meijer, providing fast, friendly, and accurate order fulfillment and payment collection. This position requires weekend and holiday availability, with a start time of after 9am to 9pm.

Key Responsibilities

  • Drive customer loyalty and satisfaction by providing remarkable service at the curbside pick-up area
  • Maintain a positive working relationship with customers, team members, and leadership
  • Present a courteous and friendly attitude towards customers (in person and on phone) and respond to their questions and needs
  • Resolve customer complaints quickly by contacting leadership when needed
  • Receive workflow from dashboard and fulfill orders for the day
  • Utilize selection process for product within the store and bag product appropriately following bagging standards
  • Store product correctly in the staging area following food safety guidelines
  • Greet each customer and take payment for the order ensuring an easy shopping experience
  • Maintain a clean and neat work environment
  • This job profile is not meant to be all inclusive of the responsibilities of this position; may perform other duties as assigned or required

Requirements

  • High school graduate or equivalent required
  • 1-3 years of experience in a Meijer store preferred
  • Past cashier experience preferred
  • Ability to learn new technologies quickly
  • Strong communication skills
  • General awareness of food safety regulations
  • Detail oriented and organized
  • Process driven and ability to follow procedures in an organized and efficient way


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