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Client Relations Support Representative

2 months ago

Marquand, Missouri, United States Forkliftaction Media Pty Full time

Position Overview

As a Customer Service Support Specialist, you will collaborate with various teams within the organization, including operations, sales, service, parts, rental & resale, and aftermarket departments.

Company Background

Forkliftaction Media Pty is a leading provider of material handling solutions, specializing in high-quality equipment to cater to diverse customer needs. Our extensive inventory includes a wide range of forklifts and other material handling machinery, ensuring we meet any operational requirement. We are recognized for our commitment to excellence and have received multiple accolades in the industry.

We are dedicated to supporting the communities we serve through various charitable initiatives, contributing a portion of our annual revenue to causes that matter to our employees. Joining our team means becoming part of a dynamic organization that values continuous learning and growth. Our core principles emphasize the importance of people, the inspiration of passion, and the unity of purpose.

Key Responsibilities:

  • Receive and process service requests, dispatching technicians accordingly.
  • Manage daily timekeeping and prepare payroll as necessary.
  • Ensure accurate time tracking by technicians, monitoring compliance with company standards.
  • Open, manage, and close work orders for assigned technicians.
  • Oversee preventive maintenance completion to achieve optimal service levels.
  • Track and manage fleet and warranty service claims for assigned technicians.
  • Prepare service quotes for clients and monitor the completion and closure rates.
  • Assist in managing work in progress (WIP) for assigned technicians.
  • Review technicians' documentation and timecards weekly as required.
  • Maintain WIP reports, ensuring timely dispatch of technicians to uphold service standards.
  • Accurately track and bill monthly work orders to maintain departmental profitability.
  • Perform additional administrative duties as assigned.

Qualifications:

  • Ability to work independently and collaboratively within a team.
  • Proficient in Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint; familiarity with Adobe Acrobat Suite is a plus.
  • Detail-oriented with strong organizational skills.
  • Excellent verbal, written, and telephone communication abilities.
  • Analytical mindset with the ability to manage multiple tasks under pressure.
  • Consistent and punctual attendance is essential.
  • Professional appearance and demeanor are expected.

Working Conditions:

This position requires a commitment of forty hours per week, with potential overtime as needed. It is classified as an hourly role.

Benefits:

  • Comprehensive medical, dental, and vision insurance.
  • 401(K) retirement plan with employer matching.
  • Flexible spending account for healthcare expenses.
  • Life and supplemental life insurance options.
  • Short and long-term disability coverage.
  • Paid holidays, vacation, personal, and sick leave.
  • Opportunities for paid volunteer time at chosen charities.
  • Employee Assistance Program.
  • Financial support for adoption.
  • Travel assistance services.
  • Commitment to designated corporate charities.

Forkliftaction Media Pty is proud to be an Equal Opportunity Employer.