Locate Specialist

2 weeks ago


New York, New York, United States City of New York Full time
Job Summary

We are seeking a highly skilled Locate Specialist to join our team at the Office of Child Support Services (OCSS). As a key member of our Centralized Locate Unit, you will play a critical role in ensuring the accuracy and completeness of data on the Child Support Management System (CSMS) and Automated State Support Tracking System (ASSETS).

Key Responsibilities
  • Investigate and verify child support information by researching demographics and court documents to obtain missing information or clarify ambiguous data.
  • Utilize various databases and contracted sources to investigate child support cases requiring further review and update the child support system with revised case information.
  • Review reports and documents to identify discrepancies, inconsistencies, and missing facts, and initiate case closure when appropriate.
  • Process Customer Services (CS) Track referrals regarding custodial and non-custodial parent demographic information and public assistance status updates.
  • Process incoming locate letters to update location information for custodial and non-custodial parents in accordance with agency policy and procedures.
  • Perform ad-hoc special investigative case reviews as requested by management.
Requirements
  • A four-year high school diploma or its equivalent approved by a State's department of education or a recognized accrediting organization.
  • One year of satisfactory clerical experience.
  • Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.
About the Office of Child Support Services

The Office of Child Support Services (OCSS) works with New York City families to ensure non-custodial parents provide financial support for their children. Our team is committed to providing excellent service and ensuring the integrity of our data.

We are an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment.


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