IT Service Delivery Manager
3 days ago
We are seeking an experienced IT Service Delivery Manager to join our team at Net Friends, Inc. As a key member of our Customer Success Team, you will be responsible for managing and delivering high-quality IT services to our clients. Your primary goal will be to ensure that our clients receive the best possible service, exceeding their expectations.
Job Responsibilities:
- Manage customer expectations and oversee customer communications
- Develop and maintain processes that regularly measure customer satisfaction
- Pursue opportunities to provide services that deliver greater value and enhance our reputation
- Maintain and follow clearly defined procedures for initiating, cultivating, and maintaining customer relationships over time and through predictable situations
- Collaborative teaching and mentorship approach with both clients and internal team members
- Skilled at simplifying complex IT concepts for non-technical audiences
Key Skills and Qualifications:
- 7 or more years of related experience in IT
- 2 or more years of Account Management/ Customer Success Management experience in an IT support company or Managed Services company
- Experience working with multiple operating systems
- Fundamental understanding of computer networking
- Fundamental understanding of server and cloud systems
- Fundamental understanding of storage systems
About the Role:
This is a sales role, where you'll work closely with our customers to understand their needs and deliver tailored solutions.
Salary Range: $75,000 - $100,000 per year
Benefits:
- We offer a comprehensive benefit package including three medical options: Base, Buy-up and HDHP w/HSA (HDHP is free for employee-only as is Dental and Vision)
- Employee Assistance Program (EAP) including HealthAdvocate and Perks at Work
- Company paid Life/AD&D, STD, and LTD
- Traditional 401K and Roth 401k plan with match
- Generous paid days off, sick leave, and paid holidays
- Phone and Internet Stipend
About Us:
At Net Friends, we believe in empowering our employees to succeed, and providing them with the tools and resources they need to excel in their roles.
-
Logistics Delivery Professional
4 weeks ago
Durham, North Carolina, United States Covenant Delivery Services Full timeCovenant Delivery Services is a dynamic organization that offers a unique opportunity for motivated individuals to join our team as Delivery Associates. Company OverviewWe are committed to delivering exceptional service and exceeding customer expectations. Our team members play a vital role in achieving this goal by providing efficient and reliable delivery...
-
Courier Service Representative
1 week ago
Durham, North Carolina, United States Covenant Delivery Services Full timeCourier Service RepresentativeCovenant Delivery Services is seeking a professional and customer-focused Courier Service Representative to join our team. As a Courier Service Representative, you will be responsible for delivering packages to customers in a safe and efficient manner.About the JobThis is a great opportunity for those who enjoy working...
-
Package Delivery Specialist
3 weeks ago
Durham, North Carolina, United States Covenant Delivery Services Full timeDeliver Smiles Every DayCovenant Delivery Services is seeking a motivated and detail-oriented Package Delivery Specialist to join our team. As a key member of our delivery team, you will be responsible for delivering packages to customers in a timely and professional manner.About the RoleEarn a competitive salary of $45,000 - $55,000 per year, depending on...
-
Delivery Expert
1 week ago
Durham, North Carolina, United States Foghorn Delivery Services, LLC Full timeAbout the RoleFoghorn Delivery Services, LLC is seeking enthusiastic and team-oriented individuals to join our dynamic delivery team. As a Delivery Associate, you will play a vital role in delivering Amazon packages to customers on-time.Compensation & Benefits$18.50 per hourPaid TrainingPaid OvertimeHealth Insurance and BenefitsPaid Time Off
-
Linen Service Delivery Professional
3 days ago
Durham, North Carolina, United States Tarheel Linen Service, Inc. Full timeAbout the RoleWe are seeking a skilled Commercial Linen Specialist to join our team as a Route Sales and Service Driver. This role involves delivering high-quality linen products to customers on an established route, while also providing excellent customer service and selling products with commission opportunities.As a Route Sales and Service Driver, you...
-
Chief IT Service Delivery Officer
4 weeks ago
Durham, North Carolina, United States MCNC Full timeOverviewMCNC, a leading technology solutions provider, seeks an experienced Chief IT Service Delivery Officer to lead its Enterprise IT organization. This key role will oversee the design, development, implementation, and operation of technology solutions that power MCNC's business operations.Job SummaryThe successful candidate will play a pivotal leadership...
-
IT Service Management Professional
3 days ago
Durham, North Carolina, United States MCNC Full timeJob Description:MCNC, a leading provider of technology solutions, is seeking an experienced IT Service Management Professional to lead our Enterprise IT organization. As a key member of our team, you will design, develop, and implement processes and procedures for IT service management and service development activities.The ideal candidate will have at least...
-
Logistics Specialist
1 week ago
Durham, North Carolina, United States Covenant Delivery Services Full timeOverviewCovenant Delivery Services is a leading provider of delivery solutions, committed to excellence in customer satisfaction and community engagement.
-
Service Delivery Expert
2 days ago
Durham, North Carolina, United States Domino's Pizza LLC Full timeAt Domino's Pizza LLC, we're looking for a Store Team Member to help us deliver exceptional customer experiences. As a Service Delivery Expert at Domino's, you'll play a key role in ensuring that every customer leaves our store satisfied. Here's what you can expect:About the Role:You'll be working as part of a close-knit team to ensure seamless delivery of...
-
Operations Manager
4 weeks ago
Durham, North Carolina, United States Domino's Pizza LLC Full timeDomino's Pizza LLC is seeking a highly skilled Operations Manager to lead our delivery team and drive business growth.About the RoleThis is an exciting opportunity for a motivated and experienced professional to join our team as an Operations Manager. As a key member of our management team, you will be responsible for leading a team of delivery drivers...
-
Senior Manager of Product Services
2 weeks ago
Durham, North Carolina, United States Southern Company Full timeAbout the JobWe are seeking an exceptional Senior Manager of Product Services to join our team at Southern Company. As a leader in the industry, we pride ourselves on delivering high-quality products and services to our customers. In this role, you will play a critical part in driving business growth and developing organizational objectives that align with...
-
Durham, North Carolina, United States Window Hero Durham Chapel Hill Raleigh Full timeJob SummaryWe are seeking a skilled and experienced Window Cleaning and Exterior Services Manager to join our team at Window Hero Durham Chapel Hill / Raleigh. This role involves overseeing the delivery of exceptional window cleaning and pressure washing services to our customers.Key Responsibilities:Develop and implement strategies to improve service...
-
Food Service Delivery Professional
2 days ago
Durham, North Carolina, United States Domino's Pizza LLC Full timeJob SummaryWe are seeking a reliable and customer-focused Food Service Delivery Professional to join our team. As a delivery driver, you will be responsible for ensuring timely and accurate delivery of food products to our customers.Key ResponsibilitiesCollect cash and credit card payments from customers, as well as coupons for delivered items.Verify the...
-
Logistics Team Member
2 weeks ago
Durham, North Carolina, United States Foghorn Delivery Services, LLC Full timeAbout Our CompanyFoghorn Delivery Services, LLC is a Service Disabled Veteran Owned Amazon Delivery Service Partner dedicated to providing excellent customer service.RequirementsEligible to work in the U.SAt least 21 years of ageSuccessfully pass a pre-employment drug test
-
Hospitality Services Manager
4 days ago
Durham, North Carolina, United States Millennium Hotel Durham Full timeLuxury Hotel Management Job Opportunity at Millennium Durham HotelWe are seeking a highly experienced Hotel Operations Manager to join our team at Millennium Durham Hotel, a luxury hotel located near Duke University Hospital and Duke University. This position offers a competitive salary range of $64,500.00 - $70,000.00 per year and a comprehensive benefits...
-
Delivery Services Representative
7 days ago
Durham, North Carolina, United States Hendrick Automotive Company Full timeJob DescriptionIn this exciting role as Parts Driver, you'll have the opportunity to make a real difference in our customers' lives by delivering parts and equipment efficiently and effectively.Your primary responsibilities will include operating a company vehicle to transport goods, interacting with customers and employees, and maintaining a safe working...
-
Residential Services Manager
7 days ago
Durham, North Carolina, United States Residential Services Inc. Full timeAbout RSIAt Residential Services, Inc., we are passionate about providing exceptional care and support to individuals with intellectual and developmental disabilities. Our team of dedicated professionals is committed to creating a supportive and inclusive environment that enables individuals to thrive.Job OverviewThis Direct Support Coordinator role is an...
-
Fire Protection Service Manager Lead
4 weeks ago
Durham, North Carolina, United States Cintas Full timeCintas, a leading provider of facility services, is seeking an experienced Fire Protection Service Manager to lead our customer-facing team. This role offers a unique opportunity to grow with a dynamic company and advance your career in the field of fire protection.About CintasWe are a publicly held company traded on the Nasdaq Global Select Market under the...
-
Commercial Laundry Operations Supervisor
2 weeks ago
Durham, North Carolina, United States Tarheel Linen Service, Inc. Full timeAbout the JobWe are seeking a highly motivated and enthusiastic Route Delivery Sales Manager to join our team at Tarheel Linen Service, Inc. This high-profile position involves managing a group of route delivery salesmen/route drivers and their fleet of delivery trucks.The ideal candidate will have excellent customer service skills, attention to detail, and...
-
Heavy Load Delivery Specialist
5 days ago
Durham, North Carolina, United States Tactical Distribution Management LLC Full timeJob Summary:We are seeking a reliable and detail-oriented Heavy Load Delivery Specialist to join our team at Tactical Distribution Management LLC. As a key member of our delivery operations, you will play a crucial role in ensuring the safe and timely delivery of oversized packages to customers throughout Durham and surrounding areas.Salary: $21/hour, with...