IT Service Management Professional

3 weeks ago


Durham, North Carolina, United States MCNC Full time
Job Description:

MCNC, a leading provider of technology solutions, is seeking an experienced IT Service Management Professional to lead our Enterprise IT organization. As a key member of our team, you will design, develop, and implement processes and procedures for IT service management and service development activities.

The ideal candidate will have at least 5 years of experience in project / program / service management or service delivery roles related to technology services. A Bachelor's Degree in Computer Science, Information Systems, Engineering, or Information Science (or equivalent combination of education and experience) is required. Demonstrated experience in successfully creating and implementing IT programs in an enterprise setting is essential.

We offer a competitive salary of $120,000 per year, plus benefits, including health insurance, retirement plan, and paid time off. Our work environment is collaborative and fast-paced, with opportunities for professional growth and development.

About MCNC:

MCNC is a non-profit organization dedicated to providing innovative technology solutions to support the needs of North Carolina communities. We are committed to excellence in all aspects of our business, from technology development to customer service.

Key Responsibilities:

  • Design, develop, document, and maintain processes and procedures for IT service management and service development activities.
  • Manage a team of Service Delivery resources that will implement defined IT service management processes and procedures.
  • Collaborate with various stakeholders to define business requirements and assist in service development activities related to the implementation of new IT services.

Required Skills and Qualifications:

  • Bachelor's Degree in Computer Science, Information Systems, Engineering, or Information Science (or equivalent combination of education and experience).
  • At least 5 years experience in project / program / service management or service delivery roles related to technology services.
  • Demonstrated experience in successfully creating and implementing IT programs in an enterprise setting.


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