Chief IT Service Delivery Officer

6 days ago


Durham, North Carolina, United States MCNC Full time
Overview

MCNC, a leading technology solutions provider, seeks an experienced Chief IT Service Delivery Officer to lead its Enterprise IT organization. This key role will oversee the design, development, implementation, and operation of technology solutions that power MCNC's business operations.

Job Summary

The successful candidate will play a pivotal leadership role in ensuring that IT services are successfully developed, implemented, and operating effectively to deliver value to MCNC and its customers. Key responsibilities include IT service management and service development, IT service delivery, governance and compliance, risk management, and additional duties as assigned.

Responsibilities
  • IT Service Management and Service Development:
    • Design, develop, document, and maintain processes and procedures for IT Service Management and IT Service Development activities based on industry best practices.
    • Create process documentation including procedures, standards, guidelines, and workflows.
    • Ensure processes are scalable, efficient, and aligned with MCNC's business objectives.
    • Provide training and support to various stakeholders for defined processes.
    • Collaborate with various stakeholders to implement IT service management processes across the organization.
  • IT Service Delivery:
    • Manage a team of Service Delivery resources that will implement defined IT Service Management processes and procedures.
    • Ensure that MCNC's portfolio of Enterprise Applications are operating effectively and efficiently to deliver value to MCNC and its customers.
  • Governance & Compliance:
    • Provide governance and oversight for the Enterprise IT programs to ensure that services are operating effectively and efficiently.
    • Collaborate with service delivery teams and other internal and external stakeholders to address any identified concerns.
    • Ensure all Enterprise IT activities adhere to defined processes and procedures and comply with all necessary laws and regulations.
  • Risk Management:
    • Identify potential risks and issues, develop mitigation strategies, and manage issue resolution.
  • Additional Duties:
    • Perform additional duties as assigned by management.
Qualifications and Education Requirements
  • Bachelor's Degree in Computer Science, Information Systems, Engineering, Information Science (or related field), or equivalent combination of education and experience.
  • At least 5 years experience in a project / program / service management or service delivery role related to technology services.
  • Demonstrated experience in successfully creating and implementing IT programs in an enterprise setting.
  • Strong organizational and project management skills and experience.
  • Demonstrated success in collaborating across department boundaries to establish positive working relationships and drive successful outcomes without direct control of, or supervision of assets.
Preferred Qualifications/Specialties
  • Direct experience managing programs related to IT service management and IT service development.
  • Experience managing others to build and implement IT service management processes and procedures.
  • Demonstrated knowledge of IT service management frameworks and practices.
  • Experience with enterprise GRC activities, including data governance and data privacy.
Estimated Salary Range

$120,000 - $180,000 per annum, depending on experience and qualifications.



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