Patient Services Coordinator

1 month ago


Cherry Hill, New Jersey, United States Cooper University Hospital Full time
About Us

At Cooper University Hospital, we're committed to delivering exceptional healthcare through our dedicated team of professionals. Our team members are passionate about staying at the forefront of clinical innovation, ensuring our patients receive the best possible care. We offer competitive compensation, comprehensive benefits, and opportunities for professional growth and development.

Job Summary

This role is a critical part of our patient experience team, focusing on delivering exceptional customer service to our patients. The ideal candidate will be organized, proactive, and able to project our values to both patients and colleagues. Key responsibilities include scheduling appointments, handling patient inquiries, and providing general information to patients and their families.

Responsibilities
  • Ensure quality patient scheduling and positive telephone etiquette
  • Collect point-of-service copays and provide general information to patients and their families
  • Serve as the front-line contact person for all incoming patients
  • Project Cooper University Hospital's values to both customers and coworkers
  • Support discharge coordination as a patient's non-clinical navigator
Requirements

We're looking for candidates with 2 years of related experience, preferably in shipping and receiving, management principles, and personnel management. A high school diploma or equivalent is required.



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