Housekeeping Operations Manager

6 days ago


Kissimmee, Florida, United States Embassy Suites Orlando Sunset Walk Full time
Job Summary

We are seeking a highly organized and detail-oriented Housekeeping Supervisor to oversee the daily operations of our housekeeping department at Embassy Suites Orlando Sunset Walk. As a key member of our team, you will be responsible for ensuring the highest standards of cleanliness and exceptional guest experiences.

Key Responsibilities
  • Supervise and Coordinate Housekeeping Activities: Oversee the daily operations of the housekeeping department, including room cleaning, public area maintenance, and laundry operations.
  • Train and Motivate the Housekeeping Team: Train, motivate, and mentor the housekeeping team to deliver exceptional service and maintain a pristine and welcoming environment.
  • Conduct Inspections and Quality Control: Conduct regular inspections to ensure adherence to cleanliness and quality standards, and identify areas for improvement.
  • Collaborate with Other Departments: Collaborate with other departments, such as front desk and maintenance, to meet guest expectations and address any issues.
  • Inventory Management: Maintain inventory of cleaning supplies and equipment, and ensure that the housekeeping department is equipped to meet the needs of our guests.
  • Scheduling and Staff Management: Assist in scheduling and coordinating staff shifts, and ensure that the housekeeping team is adequately staffed to meet the needs of our guests.
  • Guest Service: Handle guest inquiries and resolve complaints promptly and professionally, ensuring that our guests receive exceptional service and a memorable stay.
  • Safety and Sanitation: Uphold safety and sanitation standards, ensuring a healthy work environment and a clean and comfortable environment for our guests.
Requirements
  • 6 months experience in a housekeeping or cleaning role required.
  • Proven supervisory or leadership experience.
  • Strong communication and interpersonal skills; bilingual a plus.
  • Read, write and speak English fluently.
  • Ability to manage multiple tasks and priorities.
  • Attention to detail and high standards of cleanliness.
  • Proficiency with housekeeping software and systems.
  • Flexible schedule, including weekends and holidays.
Benefits

As a valued member of our team, you will enjoy a comprehensive benefits package, including medical coverage, dental and vision coverage, 24/7 teledoc service, free maintenance medications, pet insurance, hotel discounts, tuition reimbursement, paid time off, and a 401K match.



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