Field-Based Peer Support Specialist

3 days ago

Denville, New Jersey, United States UnitedHealth Group Full time
About the Role

UnitedHealth Group is seeking a highly motivated and experienced Field-Based Peer Support Specialist to join our team. As a Field-Based Peer Support Specialist, you will play a critical role in supporting the work of our contract with Optum and the Health Plan, working under the direction of the Clinical Program Manager.

Key Responsibilities
  • Support consumers and families on a daily basis, communicating with families and consumers to support their engagement, recruiting family members and consumers to serve on committees and task forces, and maintaining excellent relationships with all consumer- and family-run services and programs.
  • Use your own Recovery Lived Experience and training to assist families and consumers with defining their Recovery goals, and developing the skills and knowledge needed for the consumer's recovery.
  • Collaborate with Care Managers, providers, and community agencies and organizations to facilitate access to and transition between services.
  • Implement care coordination when requested, which may include Peer Support Specialist as well as other community-based services designed to stabilize the consumer's condition.
  • Establish and maintain strong collaborative relationships with existing Consumer and Family organizations, so members of those organizations become actively involved with Optum/Health Plan activities.
  • Communicate Plan information to consumers and Consumer-operated organizations and with families and family organizations.
  • Identify and outreach to community and leaders of ethnic minority groups to identify and develop programs that are both culturally competent and also use recovery and resiliency.
  • Participate in Optum and Health Plan Quality Review processes.
  • Enable us to communicate effectively with consumers and their families about all aspects of the Mental Healthcare Delivery system as well as their rights and responsibilities.
  • As requested, provide support to consumer or family members in making needed appointments.
  • Work with the Clinical Program Managers and the Clinical team to implement intensive, enhanced care coordination when requested, which may include peer support as well as other community-based services designed to stabilize the consumer's condition, including working with the consumer in the development of a WRAP plan and a Crisis plan.
  • Be available to provide direct support to consumers being discharged from 24-hour care or to refer them to a support group.
  • Assist and support consumers and family members with Grievance processes.
  • Collaborate with Care Managers, Providers, and Community agencies and organizations to facilitate access to and transition between services.
  • Collaborate with Care Managers, providers, and community agencies and organizations to identify consumers who may benefit from peer support.
  • Respond to concerns and questions from consumers and families.
  • Participate in Treatment planning with consumers and families who request that support.
  • Work with community agencies along with and/or on behalf of consumers and families.
  • Provide feedback about Treatment planning development based on their interactions with other consumers and families.
  • Advocate on behalf of the consumers and families.
  • Provide peer support to consumers and family members at critical points in their treatment process.
  • Serve as liaison between Optum, the Health Plan and those who use services.
  • Recruit and support consumers, parents and family members to participate in all phases of the operation of Optum and the Health Plan, from the Governing Body and Mental Health Advisory Board to Quality Assurance/Performance Improvement (QA/PI) Committees and all other critical initiatives.
Why Join UnitedHealth Group?

At UnitedHealth Group, we offer a comprehensive benefits package, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

  • Competitive base pay
  • Full and comprehensive benefit program
  • Performance rewards
  • Equity stock purchase
  • 401(k) Savings Plan
  • Education Reimbursement
  • Employee Discounts
  • Employee Assistance Program
  • Employee Referral Bonus Program
  • Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

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