Transit Operations Support Specialist

2 weeks ago

Arlington, Virginia, United States Trucking People Full time
Job Overview

We are assisting our client in the search for a Transit Operations Support Specialist to oversee critical elements of daily transportation activities.

In this position, you will:
  • Serve as the primary contact for real-time troubleshooting and operational adjustments.
  • Collaborate with various teams to enhance client services and operational efficiency.
  • Manage a variety of support tickets and tasks based on the evolving needs of the business.

Key Responsibilities:
  • Adapt daily operational strategies based on immediate feedback from drivers and clients.
  • Address and prioritize operational challenges as they arise, providing innovative solutions for live operations.
  • Establish strong relationships across different teams and external partners.
  • Utilize your expertise in operations and troubleshooting to assist other business functions.
  • Make informed decisions quickly, leveraging product knowledge to address issues with minimal guidance.

Qualifications:
  • Minimum of 2 years in customer or technical support, focusing on troubleshooting and problem resolution.
  • Experience in enhancing processes to optimize support operations.
  • Ability to prioritize and manage operational issues effectively.
  • Demonstrated traits and skills including:
    • Thriving in dynamic environments, making sound decisions under pressure.
    • Ownership mentality, ensuring excellent service delivery.
    • Proactive approach, anticipating and preventing potential issues.
    • Strong communication skills, excelling in active listening and teamwork.
    • Comfort with ambiguity, making thoughtful choices amidst uncertainty.
    • Solution-oriented mindset, remaining creative and calm under stress.
    • Observant and improvement-focused, identifying and implementing better processes.
    • Exceptional team player, contributing positively to cross-functional teams.
  • Familiarity with Salesforce is a plus.

Benefits:
  • Health, vision, and dental insurance subsidized by the employer.
  • Life insurance subsidized by the employer.
  • Short and long-term disability insurance subsidized by the employer.
  • A comprehensive paid-time-off package.
  • Pre-tax commuter and healthcare spending options.
  • 401K plan available.

About Trucking People:

Trucking People is a consortium of professionals in the transportation sector, dedicated to connecting companies with top talent for their operational needs. Our expertise spans recruiting, human resources, executive leadership, and commercial driving, ensuring that we can effectively identify and secure the right talent to drive our clients' success.

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