Senior Relationship Marketing Manager

2 weeks ago


United, United States BetMGM Full time
About Us

We are BetMGM, a leading online gaming company revolutionizing the industry in the United States. Our partnership with MGM Resorts International and Entain Group has enabled us to create a unique gaming experience for our customers. Our portfolio of brands includes BetMGM Sportsbook, Borgata online, Party Casino, and Party Poker.

Job Summary

We are seeking a highly skilled and experienced Senior Relationship Marketing Manager to join our team. As a key member of our Executive Casino Host team, you will be responsible for leading a team of Executive Casino Hosts to achieve measurable goals and objectives. Your primary focus will be on maintaining close ties with high-value guests, executing regional comp strategies, and ensuring our Executive Casino Hosts meet and exceed VIP goals and KPIs.

Key Responsibilities
  • Direct line management of the Executive Casino Host team
  • Achieve measurable goals and objectives with the Executive Casino Hosts, including maintenance, retention, development, and acquisition
  • Execute the regional comp strategy and internal guidelines
  • Ensure Executive Casino Hosts maintain close ties with high-value guests through personal contact
  • Handle difficult guest situations in a calm, professional, and prudent manner
  • Responsible for leading the Executive Casino Host Team to meet and exceed VIP goals and KPIs
  • Utilize data reporting when running daily operations
  • Working with their direct line manager to continually examine and evaluate monthly and quarterly KPIs while providing recommendations based on the results
  • Establish an effective working relationship with all operating departments and understand departmental and company policies and procedures
  • Provide leadership and oversight to Executive Hosts through regular recognition, coaching, and feedback to enhance their performance
  • Carries out managerial responsibilities in accordance with departmental and company policies
  • Performs all other duties as assigned by Department Leadership
Requirements
  • Bachelor's degree or work experience equivalency
  • Previous experience managing casino hosts team or equivalent
  • Proven experience in online gaming, customer service, concierge, luxury telemarketing, or other account management
  • Sales driven, computer literate with an emphasis on Excel, excellent communication skills, and telephone etiquette
  • Detail oriented with effective time management skills and the ability to produce results while working under pressure
  • The ability to work independently, offer top-tier customer service, and identify customer trigger points
  • Analytically curious with the ability to think outside the box to resolve issues quickly and effectively
  • Excellent knowledge of gaming and the gaming industry
  • Experience hosting customers within a hospitality environment, preferably within a casino environment
  • The ability to travel and attend company-sanctioned events
Preferred Qualifications
  • Multilingual
  • 2+ Years of relevant leadership experience in the casino marketing industry
Compensation

The annual salary range for this position is $95,000 to $Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate. This position is also eligible for participation in a performance-based bonus plan.

Gaming Compliance & Licensing Requirements

As an online gaming company, BetMGM is required to comply with state gaming regulations, which includes licensing obligations. Applicable employees must be licensed by at least one jurisdictional agency, although certain positions require licensing by multiple agencies. Failure to become licensed or maintain licensure with each agency as required for the role may result in termination of employment.

About Our Culture

At BetMGM, we believe in creating a culture of empathy, where our employees feel valued, heard, and comfortable bringing their authentic selves to work. We strive to build a product and a workplace that reflect the communities we serve, and we approach our work fearlessly, take responsibility when we get it wrong, and ante-up again. We play to win, and we are all-in together.



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