Spanish Speaking Insurance Customer Service Representative

3 weeks ago


Brentwood, California, United States Raul Diaz-Farmers Insurance Agency Full time
Job Title: Spanish Speaking Insurance Customer Service Representative

Job Description:

At Raul Diaz-Farmers Insurance Agency, we are seeking a highly skilled and bilingual Insurance Customer Service Representative to join our team.

Responsibilities:

* Process customer policy change requests
* Handle all incoming claim calls from customers
* Complete Evidence of Insurance requests
* Document each customer contact in eAgent
* Immediately greet all customers, entering the office, in a friendly and helpful manner
* Take premium payments from customers
* Verify phone numbers, addresses and email addresses with each customer contact and update customer information
* Return all phone messages promptly
* Provide exceptional customer service
* Maintain client relationships with follow up phone calls
* Maintains inventory of office supplies
* Schedule appointments for sales staff to meet prospective customers
* Provides on-going support to insurance clients as needed
* Responds to all inquiries, cancellation requests, and sales requests within a specified timeframe

Requirements:

* Bilingual, fluent in both English and Spanish
* Must willing to obtain license within 60 days of hire date
* Ability to pass a background check
* Must be willing to work until office closing hours
* Possess a genuine willingness to learn, be intuitive and resourceful and be coachable
* Possess an upbeat, positive and enthusiastic attitude
* Be a great self-starter with a sense of urgency
* Proficiency to multi-task, follow-thru and follow-up
* Confident, self-starter who works well independently
* Must be highly self-motivated
* Professional phone etiquette
* Great Customer Service Skills
* Works well with other employees and is a team player with a positive attitude

Benefits:

* Annual Base Salary + Commission
* Career Growth Opportunities

Why Work with Us:

At Raul Diaz-Farmers Insurance Agency, we value our employees and offer a dynamic work environment that fosters growth and development. We are committed to providing exceptional customer service and building strong relationships with our clients.

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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