Customer Service Representative

4 weeks ago

Brentwood, California, United States Foodmaxx Supermarkets Full time
About Us

The Foodmaxx Supermarkets is a leading grocery store chain in California and Western Nevada, operating 194 stores in neighborhoods throughout the region. Our company is proud to be California's largest regional, full-service grocery chain, with a commitment to providing customers with the freshest quality products at a great value.

We take pride in our dedication to customers and community, reflected in the connections we've made in the neighborhoods we've served for over 70 years. Our philanthropic non-profit organization, The CARES Foundation, provides vital resources for children and families and has donated over $5 million to local communities.

Some of our competitive benefits include an exceptionally generous benefits package (Health, Dental, Vision, Life, 401K), Lifelong Learning Educational opportunities, Employee Association (discounted and free tuition options, contests, and support services).

Job Summary

We are currently recruiting for the position of Multi-Purpose Clerk - Cashier - Food Maxx. The successful candidate will be responsible for promoting sales within assigned department, answering customer questions, responding to customer requests for products, and accurately placing special orders. The Multi-Purpose Clerk will practice safe food handling procedures, maintaining a clean work area, orderly and free from safety hazards.

Key Responsibilities and Accountabilities

The Multi-Purpose Clerk may be assigned to any of the following assignments/departments:

Center Store/Front End - Operate the checkstand according to company policy and procedures, memorize PLU codes and keep up to date with new products; order, receive, unload, stock and rotate product onto shelves and cases in all areas of center store operations; merchandise product and perform Point-Of-Sale (POS) and inventory activities

Produce - Receive, inspect, and log products for accuracy of shipment and quality; trim, wash, and wrap produce according to company policy; stock, rotate, and merchandise product to maintain freshness and department appeal; maintain floral area both inside and outside of store; keep all areas and equipment of the department clean

Meat/Seafood - Receive, inspect, and log products for accuracy of shipment and quality; weigh, wrap/package and label products for display; stock, rotate and merchandise product to maintain freshness and department appeal; provide customer service at the seafood counter; take special orders for items such as custom cuts of meat or holiday items; may operate equipment such as slicers and wrappers; keep all areas and equipment of the department clean

Bakery/Deli - Receive, inspect, and log products for accuracy of shipment and quality; prepare, weigh, package, and label products for display; stock, rotate, and merchandise baked goods and deli products to maintain freshness and department appeal; take special orders for items such as cakes and party trays; may operate equipment such as ovens, proofers, slicers, and mixers; keep all areas and equipment of the department clean

Janitorial - Maintain cleanliness and sanitation throughout the store; sweep and mop sales floor, front end, back rooms, and refrigerated areas; clean restrooms, break room, office areas, shelving and cases, front end equipment, shopping carts, and vending machines; clean front of store and parking lot, and empty trash; may operate janitorial equipment such as scrubbers and buffers

Duties Included in All Departments

Sweep and mop sales floor, front end, back rooms, and refrigerated areas

May operate forklift if authorized and certified

May operate baler if authorized

Perform other duties as assigned

Requirements

Must be at least 18 years of age

Excellent customer service and communication (verbal and written) skills

Ability to work with a sense of urgency and self-motivation

Capability to be proactive, initiative, enthusiastic, and flexible on the job

Education

High School Diploma (or G.E.D.) or additional job experience

Experience

Six months of related experience

Physical

Requires standing and other physical movements on a frequent basis; requires lifting up to 40 lbs. without assistance

Competencies

Customer Connection

Quality/Quantity of Work

Personal/Interpersonal Skills

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