Customer Service Representative
4 days ago
The Customer Service Representative is responsible for providing exceptional customer service and ensuring a positive experience for all customers. This includes greeting and interacting with customers in a friendly and professional manner, explaining our services and pricing structure, and reviewing services performed and billing customers.
ResponsibilitiesCustomer Relations / Business Development- Develop and maintain strong relationships with customers to ensure high customer satisfaction and increased sales.
- Explain our preventative maintenance services and pricing structure to customers.
- Review services performed and bill customers accurately.
- Obtain technical information from managers or technicians to respond to customer questions.
- Promote our services and products to customers.
- Maintain marketing programs as directed by management.
- Answer telephone calls in a professional manner.
- Maintain a clean and organized customer service area.
- Maintain a clean and organized customer restroom.
- Write up work orders for customers as needed.
- Conform to our daily operations manual and store policies.
- Maintain the appointment scheduler.
- Maintain the office computer system and daily cash receipts.
- Growth opportunities.
- Locally owned and operated.
- Safety you can trust.
Compensation: $15.00 per hour
Why Choose SpeeDee?- Local ownership means we're invested in our community.
- Quality service is our top priority.
- Our technicians are ASE-certified and receive advanced training through our Performance Certified program.
- We offer a multi-point courtesy check and service review with every oil change.
- We provide a free top-off service for three months or 3,000 miles after any oil change or tune-up service.
- We keep track of your maintenance history and manufacturer's recommended service schedule.
- We offer affordable rates compared to dealerships.
- We provide you with the information you need to make a decision without pressure or overselling.
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