Customer Service Representative

4 days ago


Brentwood, California, United States SpeeDee Oil Change and Auto Service Full time
Job Summary

The Customer Service Representative is responsible for providing exceptional customer service and ensuring a positive experience for all customers. This includes greeting and interacting with customers in a friendly and professional manner, explaining our services and pricing structure, and reviewing services performed and billing customers.

ResponsibilitiesCustomer Relations / Business Development
  • Develop and maintain strong relationships with customers to ensure high customer satisfaction and increased sales.
  • Explain our preventative maintenance services and pricing structure to customers.
  • Review services performed and bill customers accurately.
  • Obtain technical information from managers or technicians to respond to customer questions.
  • Promote our services and products to customers.
  • Maintain marketing programs as directed by management.
  • Answer telephone calls in a professional manner.
Shop Operations
  • Maintain a clean and organized customer service area.
  • Maintain a clean and organized customer restroom.
  • Write up work orders for customers as needed.
  • Conform to our daily operations manual and store policies.
  • Maintain the appointment scheduler.
  • Maintain the office computer system and daily cash receipts.
Benefits
  • Growth opportunities.
  • Locally owned and operated.
  • Safety you can trust.

Compensation: $15.00 per hour

Why Choose SpeeDee?
  • Local ownership means we're invested in our community.
  • Quality service is our top priority.
  • Our technicians are ASE-certified and receive advanced training through our Performance Certified program.
  • We offer a multi-point courtesy check and service review with every oil change.
  • We provide a free top-off service for three months or 3,000 miles after any oil change or tune-up service.
  • We keep track of your maintenance history and manufacturer's recommended service schedule.
  • We offer affordable rates compared to dealerships.
  • We provide you with the information you need to make a decision without pressure or overselling.


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