Service Operations Manager

6 days ago


El Paso, Texas, United States BrightSpring Health Services Full time

We are seeking a skilled Service Operations Manager to lead our day services team in efficiently meeting the needs of our clients. As a key member of our operations management team, you will be responsible for managing and developing staff to ensure quality care for individuals with developmental disabilities.

About the Role
  • Oversee the operation of day services, including personnel, budget, compliance with regulations, and quality of program.
  • Participate in the hiring process and ensure all assigned staff receive training and supervision as needed.
  • Ensure accurate and timely completion of all documentation related to staff, including new hires, performance reviews, and corrective actions.

You will also be responsible for:

Key Responsibilities
  • Managing contracts and supervising contract staff.
  • Overseeing ongoing contracts and ensuring compliance with agency policy and state/federal regulations.
  • Maintaining good customer relations with business partners and providing support to individuals served.
  • Overseeing treatment/support services provided by day services staff.
  • Coordinating conflicts in resources for provision of services and attending support plans or special reviews as necessary.
  • Monitoring program documentation for accuracy and timeliness.

This is an exciting opportunity to join our team and make a meaningful impact on the lives of individuals with developmental disabilities.



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