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Front Office Supervisor

2 months ago

NC United States Hotel Durham Llp Full time
{"title": "Front Office Supervisor", "description": "Job Summary

The Front Office Supervisor is a key member of our hotel team, responsible for ensuring seamless guest experiences and efficient front office operations. This role requires strong leadership skills, attention to detail, and a passion for delivering exceptional customer service.

Key Responsibilities
  • Lead and motivate front office staff to achieve high levels of guest satisfaction and operational efficiency.
  • Ensure accurate and timely guest registration, checkout, and service delivery.
  • Develop and implement strategies to increase occupancy and revenue.
  • Collaborate with the sales team to drive sales and revenue growth.
  • Monitor and address guest complaints and concerns in a timely and professional manner.
  • Conduct regular training and coaching sessions to enhance staff skills and knowledge.
Requirements
  • 1+ years of hotel management or leadership experience.
  • Strong interpersonal and communication skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • High school diploma or equivalent required; higher education degree in hospitality management or related field preferred.
Benefits
  • Competitive hourly rate ($18-$20/hour based on experience).
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.
", "lang_code": "en"}