9-1-1 Public Safety Telecommunicator

6 days ago

Webster, New Hampshire, United States City and County of Broomfield Full time
Job Title: 9-1-1 Public Safety Telecommunicator

We are seeking highly skilled and dedicated individuals to join our team as 9-1-1 Public Safety Telecommunicators. As a key member of our emergency response team, you will play a critical role in ensuring the safety of the public and field responders.

Job Summary:

The 9-1-1 Public Safety Telecommunicator is responsible for receiving and prioritizing emergency and non-emergency calls, dispatching appropriate resources, and providing critical information to callers. This role requires excellent communication skills, the ability to remain calm under pressure, and a strong understanding of local and regional geography.

Key Responsibilities:
  • Receive and prioritize emergency and non-emergency calls, dispatching appropriate resources as needed
  • Provide critical information to callers, including pre-arrival and post-dispatch instructions
  • Operate radio equipment to dispatch resources and monitor local and area-wide radio channels
  • Monitor multiple systems and conversations simultaneously, ensuring accurate and timely responses
  • Document incident details quickly and accurately, establishing incident urgency and categorizing incident types
Requirements:
  • High school graduate or GED equivalent required
  • College-level course in psychology, human relations, customer service, or related fields preferred
  • Two years of related experience in clerical, phone, or customer service work
  • Previous experience working different shifts is preferred
Benefits:
  • Competitive salary and benefits package, including a 6% employer retirement match
  • 14 days paid vacation + 10 sick days per year + 12 paid holidays
  • Free Recreation Center Pass (Gym & Pool)
  • Excellent medical, dental, and vision insurance
  • Wellness discount on insurance premiums available
Working Conditions:

The working environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Majority of time is spent in a sitting position in the Communications Center; however, the operator's console is capable of adjusting in height to allow the operator to stand and perform their duties. Work may vary from periods of inactivity to periods of high emotional and mental stress. Work also involves working shifts which include all hours of days and nights, including weekends and holidays. The noise level in the environment is moderate.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of this job, the employee is frequently required to sit, talk, hear, and use hands to finger, handle, or feel objects, tools, or controls. The employee is occasionally required to walk, reach with hands and arms, and stand. Physical demands are described as sedentary (Exert up to 10 lbs of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body). Data entry and other tasks require operating a computer for the incumbent's entire shift. Specific vision abilities required by this job include close vision, distance vision, color vision (ability to distinguish between the colors red and green) and ability to adjust focus. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

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