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Business Operations Analyst
2 months ago
Role Summary
The Port of San Diego is undergoing a comprehensive review of its job classifications and compensation structures. The responsibilities associated with this role may evolve.
There are two openings available for this role, one within the Procurement Services division and the other in the Maritime Services division.
The Procurement Services division plays a crucial role in facilitating the acquisition of goods and services while adhering to various regulatory requirements. This department is known for its vibrant and efficient work culture, which emphasizes a collaborative and enjoyable atmosphere.
We are seeking a Business Operations Analyst to assist with project management, data collection, and analytical tasks, among other administrative responsibilities. Candidates should demonstrate the ability to work autonomously and possess proficiency in Microsoft Office applications to analyze, interpret, and present data effectively. A positive demeanor and strong communication abilities are highly valued.
The Maritime Services division manages cargo and cruise terminals, oversees maritime industrial operations such as shipbuilding and repair, and ensures a safe and clean environment at the San Diego Bay. This division is also responsible for fostering maritime trade and cruise operations, which contribute significantly to local employment and economic growth.
Maritime Services is in search of a Strategic Management Consultant who possesses a positive work ethic and excellent interpersonal skills. This position will involve budget management, financial analysis, statistical research, and project oversight. The ideal candidate should be detail-oriented, possess strong analytical and communication skills, and be capable of working independently with minimal supervision. Proficiency in Microsoft Office applications is required, with intermediate to advanced Excel skills being highly preferred. Familiarity with Power BI is a plus but not mandatory.
Key Responsibilities
The following duties are indicative of the general nature and level of work performed by individuals in this classification. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required for this role.
1. Organizes and conducts comprehensive administrative and program analysis studies related to assigned projects; identifies challenges, determines analytical methodologies, and gathers necessary data for evaluation; analyzes options and formulates recommendations; discusses findings with management; prepares reports summarizing study outcomes; assists in the implementation of policies and procedures; drafts reports and presentation materials for management.
2. Engages in the planning, development, implementation, and monitoring of departmental budgets; conducts detailed revenue and expenditure analyses; tracks and assesses actual performance against budgetary expectations; identifies potential issues and formulates recommendations for management; drafts and analyzes budget proposals and related documents.
3. Participates in the development and administration of comprehensive programs, including customer relations initiatives; integrates relevant program information to provide a holistic view of departmental processes and needs; collects, categorizes, and evaluates data to recommend solutions; conducts root cause analyses of customer feedback to identify corrective actions, including procedural improvements and resource allocation; benchmarks best practices from other sectors to enhance operational efficiency and service quality.
4. Coordinates and supports the implementation of strategic planning objectives; benchmarks other strategic planning initiatives; provides forecasts and recommendations for strategic planning functions.
5. Offers technical assistance to departmental staff by conducting research, analyzing data, and drafting policy documents to address identified needs; evaluates program data and develops recommendations to enhance productivity and effectiveness; compiles materials and responds to information requests.
6. Drafts a variety of materials on assigned topics, including reports, procedures, and proposed policy changes; identifies issues, gathers input, conducts research, and prepares recommendations.
7. Coordinates the application process and administration of grant programs for the department.
8. Serves as the primary support person for the automated departmental system, troubleshooting end-user issues and documenting business processes.
9. Collaborates with Asset Managers and administrative staff to identify business process improvements and provide user support.
10. Works with Business Systems Analysts during the design and testing of departmental system enhancements.
11. Ensures business processes are documented and implemented for internal training of end-users.
12. Administers utility programs, including electricity, gas, and water.
13. Oversees the resource and training program for the Emergency Operations Center, ensuring compliance with all relevant guidelines.
14. Maintains the emergency notification system by managing personnel contact databases and conducting periodic tests.
15. Provides training and assistance for grants administration to project managers and identifies improvements to the grants management process.
16. Reviews grant guidelines and maintains relationships with funding agencies to ensure up-to-date information is available.
17. Conducts statistical analyses of security incident data.
Qualifications
Knowledge Requirements:
1. Principles and practices of administrative and organizational analysis.
2. Public administration principles, including budgeting and record maintenance.
3. Financial analysis and forecasting methodologies.
4. Basic principles of grant development and administration.
5. Project planning and management techniques.
6. Relevant federal, state, and local laws and regulations.
7. Effective business communication practices.
8. Familiarity with emergency management systems and grants management.
9. Proficiency in standard business software, including word processing and spreadsheets.
Skills and Abilities:
1. Analyze administrative and operational challenges and develop logical conclusions.
2. Collect and interpret data in various formats.
3. Apply relevant laws and regulations effectively.
4. Prepare clear and comprehensive reports and documents.
5. Communicate effectively, both orally and in writing.
6. Maintain organized files and documentation.
7. Exercise independent judgment within established guidelines.
8. Build effective working relationships with various stakeholders.
Minimum Qualifications
Education and Experience:
Graduation from a four-year college or university with a major in business or public administration, finance, or a related field; and at least three years of progressively responsible professional experience in administrative or operational analysis. Alternatively, graduation from high school or G.E.D. equivalent with five years of relevant experience may be considered. Experience in a public agency is preferred.
Licenses and Certifications:
A valid California Class C driver's license may be required for this position.
Recruitment Information
The application review process will include screening to ensure applications are complete and meet all minimum qualifications. Applicants must submit comprehensive responses to supplemental questions to evaluate their qualifications.
Candidates who meet the minimum qualifications will be invited to participate in the assessment process, which may include written examinations or panel interviews. Reasonable accommodations will be provided for disabled applicants as needed.
Successful candidates will be placed on an eligible list, which will remain active for a minimum of ninety days or up to one year, unless otherwise determined.
EQUAL EMPLOYMENT OPPORTUNITY
This position is exempt from the classified service as outlined in relevant legislation.
Physical and Mental Demands
Individuals with disabilities may be able to perform the essential duties of this role with reasonable accommodations, which will be evaluated on a case-by-case basis.
