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Venue Operations Manager

2 months ago

Saratoga, California, United States AEG Full time
Job Summary

We are seeking a highly skilled and experienced Assistant General Manager to oversee the day-to-day operations of our venue, ensuring seamless execution of events and shows. This is a key leadership role that requires strong business acumen, excellent communication skills, and the ability to work effectively in a fast-paced environment.

Key Responsibilities
  • Event Operations: Oversee the planning, coordination, and execution of events and shows, including concert and signature events, private events, and other venue activities.
  • Staff Management: Hire, schedule, and manage staff, including part-time employees, to ensure adequate coverage and high-quality service.
  • Revenue Growth: Develop and implement strategies to increase revenue through various initiatives, such as expanding the preferred vendor program, enhancing guest experiences, and driving business to the venue.
  • Financial Management: Make recommendations to the General Manager on allocation of departmental budget, monthly reforecasting, and reconciling of monthly financial statements.
  • Guest Relations: Ensure customers have the best experience possible by responding to escalated guest complaints and inquiries in a timely manner.
  • Operations Management: Oversee all operations and make decisions in the General Manager's absence, including managing day-to-day office operations and overseeing the ordering of supplies.
Requirements
  • Education: Bachelor's degree in Business Management or a related field (Advanced degree preferred)
  • Experience: 6-8 years of related work experience, including production experience, scheduling, managing staff, and payroll
  • Skills: Strong leadership skills, ability to provide vision and inspiration to peers and subordinates, excellent communication and customer service skills, ability to work a flexible schedule, and proficiency in MS Word, Excel, and Outlook