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Customer Service Ambassador
2 months ago
We are seeking a highly motivated and experienced Account Representative to join our team at Omega Insurance Group, LLC. As a key member of our organization, you will be responsible for delivering exceptional customer service, managing customer accounts, and driving sales growth.
Key Responsibilities- Customer Service: Communicate with clients to understand their needs and provide tailored solutions to meet their expectations.
- Account Management: Perform administrative tasks such as quoting and endorsement changes to ensure seamless customer experiences.
- Troubleshooting: Resolve client issues in a timely and professional manner, ensuring customer satisfaction and loyalty.
- Documentation: Document and update customer conversations in our management system to maintain accurate records.
- Sales Support: Collaborate with sales staff to promote products and services, driving revenue growth and business development.
- Experience: Previous experience in customer service, sales, or related fields is essential.
- Communication Skills: Excellent written and verbal communication skills are required to build strong relationships with clients.
- Problem-Solving: Ability to prioritize and multitask, with a positive and professional demeanor.
- Qualifications: Current Property and Casualty insurance license is highly desirable but not mandatory.
