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Customer Service Representative
2 months ago
FloForm Countertops is seeking a highly skilled Customer Service Representative to join our team. As a key member of our showroom team, you will be responsible for providing exceptional customer service, responding to inquiries, and promoting our products.
Key Responsibilities:- Estimate blueprints and complete measurements for clients
- Maintain a current price list and inform customers of unit prices, shipping dates, and any additional information needed
- Assist customers in person, by email, or on the telephone
- Process orders and accept payment from customers
- Input orders/quotes into the computer system and confirm availability of product
- Respond to customer inquiries and coordinate activities with other departments as necessary
- Assist customers in selecting products
- Maintain customer service records
- Establish proactive communication with customers to ensure understanding of product ordered
- Handle quality and service issues to develop/maintain customer loyalty
- High School Diploma with 2 years customer service experience
- Background in interior design considered an asset
- 1-2 years estimating blueprints and completing measurements
- Basic computer skills with experience using Microsoft Office products
- Valid driver's license and a clear criminal record check
- Strong organizational skills, with attention to detail
- Ability to handle challenging situations with diplomacy and respect
- Effective verbal communication skills
- Basic mathematical skills
- Ability to solve problems as they arise
- A highly competitive wage
- Medical and dental benefits
- Paid sick days
- 401k
FloForm Countertops offers a positive and fun working environment that rewards those who share in our mission: "To consistently provide our customers the best countertop purchasing experience available."
