Assistant Branch Manager I
4 weeks ago
As a key member of the Rockland Trust team, the Assistant Branch Manager I plays a vital role in ensuring the efficient and effective operation of our branches. Under the direction of the Branch Manager, this individual will assist with planning, directing, and controlling branch operations, ensuring that all activities are aligned with established policies and procedures.
The ideal candidate will possess a consultative, team-oriented sales personality with outstanding personal customer skills. They will consistently meet or exceed sales and service expectations by effectively leveraging Rockland Trust's needs-based product recommendations.
Responsibilities- Train, motivate, and develop employees to achieve branch goals and objectives.
- Accept responsibility for individual and overall branch sales and customer experience performance.
- Nourish branch enthusiasm for participating in product promotion and other areas of opportunity.
- Assist in tracking and reporting branch performance.
- Ensure a consistent world-class customer experience through cultivating a customer-centric retail environment focused on identifying and providing team-based solutions for customers' financial needs.
- Consultative, team-oriented sales personality with outstanding personal customer skills.
- Consistently meets or exceeds sales and service expectations by effectively leveraging Rockland Trust's needs-based product recommendations.
- Demonstrates the ability to generate sales excitement and acts as a coach and mentor to staff.
- Consistently meets or exceeds requirements on mystery shops.
- Proficient in Microsoft Word and Excel with ability to operate a variety of office equipment.
- Excellent verbal and written communication skills.
- Sound risk decision-making skills and strong operational proficiency.
- Shows initiative in learning opportunities.
- Meets compliance and audit requirements.
- Demonstrates supervisory abilities to provide constructive and positive feedback and manage performance.
- Serves as the bank representative in community activities.
- Successfully pass the Level I Business Certification.
- May be required to lift and/or move up to 50 pounds.
- Establish and maintain effective working relationships.
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