Current jobs related to Operations Manager - Fredericksburg, Virginia - Revelations Counseling & Consulting LLC

  • Operations Manager

    4 weeks ago

    Fredericksburg, Virginia, United States Chick-fil-A - Fredericksburg Full time

    Job OpportunityChick-fil-A at Fredericksburg is seeking a dedicated and experienced leader to join our team. As a Supervisor, you will play a crucial role in ensuring the smooth operation of our store and providing exceptional customer service.Key Responsibilities:Lead a team of 20-30 team members and manage all aspects of the in-store operation during your...

  • Operational Excellence Manager

    3 weeks ago

    Fredericksburg, Virginia, United States CVS Health Full time

    Job Title: Operational Excellence ManagerCVS Health is seeking an experienced Operational Excellence Manager to join our team in Fredericksburg, VA. As a key member of our operations team, you will be responsible for leading and driving projects and culture to improve safety, quality, delivery, and productivity of our operations.Key Responsibilities:Lead and...

  • Operations Manager

    4 weeks ago

    Fredericksburg, Virginia, United States Ace Hardware Corporation Full time

    About the RoleThe RSC Operations Manager oversees and directs the Retail Support Center operational departments and exempt staff to maximize safety, quality, productivity, and employee relations.Key ResponsibilitiesOversee activities directly related to warehouse operations.Establish and implement departmental policies, goals, objectives, and procedures,...

  • Restaurant Operations Manager

    3 weeks ago

    Fredericksburg, Virginia, United States Restaurant Management Search Full time

    Restaurant Management Search is seeking a seasoned Restaurant Operations Manager to lead our Fredericksburg, VA location. With several new store openings planned for 2023, this is an excellent opportunity for a motivated individual to take on a leadership role in a fast-paced environment.Key Responsibilities:Manage a team of restaurant professionals to...

  • Field Operations Manager

    4 weeks ago

    Fredericksburg, Virginia, United States Superior Plus Propane Full time

    Job SummarySuperior Plus Propane is seeking an experienced Field Operations Supervisor to oversee the day-to-day activities of the customer service center. As the Operations Supervisor, you will be responsible for managing the customer service center, building profitable operations, and maintaining a unified team of employees. The ideal candidate will...

  • Operational Excellence Manager

    4 weeks ago

    Fredericksburg, Virginia, United States CVS Health Full time

    Job Title: Operational Excellence ManagerCVS Health is seeking an experienced Operational Excellence Manager to join our team in Fredericksburg, VA. As a key member of our operations team, you will be responsible for leading and driving projects and culture to improve safety, quality, delivery, and productivity of our operations.Key Responsibilities:Lead and...

  • Restaurant Operations Manager

    3 weeks ago

    Fredericksburg, Virginia, United States Legends Grille Fredricksburg LLC Full time

    Job SummaryWe are seeking a highly skilled Restaurant Manager to oversee the daily operations of our restaurant. The ideal candidate will have previous experience in restaurant management and possess exceptional leadership and communication skills.The successful candidate will be responsible for managing day-to-day operations, including staff scheduling,...

  • Senior Operations Manager

    4 weeks ago

    Fredericksburg, Virginia, United States Gold's Gym Full time

    Job Summary:As a Senior Operations Manager at Gold's Gym, you will be responsible for overseeing the day-to-day operations of our fitness centers. This includes managing the sales process, supervising gym-related managers, and ensuring the facility is clean and operationally sound.Key Responsibilities:Manage and maintain the gym operational budgetOversee the...

  • Restaurant Operations Manager

    1 month ago

    Fredericksburg, Virginia, United States Potomac Family Dining Group Full time

    Job Title: General ManagerJob Summary: We are seeking a highly skilled and experienced General Manager to lead our restaurant team at Potomac Family Dining Group. As a General Manager, you will be responsible for overseeing the daily operations of the restaurant, ensuring exceptional guest service, and driving sales growth.Key Responsibilities:Restaurant...

  • Financial Operations Manager

    3 weeks ago

    Fredericksburg, Virginia, United States Lifecycle Construction Services Full time

    Job SummaryLifecycle Construction Services, LLC is a Design-Build firm seeking a skilled Financial Operations Manager to oversee the accounting cycle and related procedures. The ideal candidate will have a strong background in accounting and finance, with experience in managing accounting operations, preparing financial statements, and analyzing financial...

  • Gym Operations Manager

    3 weeks ago

    Fredericksburg, Virginia, United States Gold's Gym Full time

    Job Summary:As a Gym Operations Manager at Gold's Gym, you will be responsible for overseeing the day-to-day operations of our fitness center. This includes managing the sales process, monitoring the performance of our staff, and ensuring that our facility is clean and operationally sound.Key Responsibilities:• Properly manage and maintain our gym's...

  • Radiology Operations Manager

    3 weeks ago

    Fredericksburg, Virginia, United States Mary Washington Healthcare Full time

    Job Summary:This position efficiently and effectively manages all day-to-day operations of Radiology to facilitate effective diagnosis and treatment of disease in an environment that is cost-effective and value-driven.The Operations Manager is responsible for leadership and direction in accordance with organizational and departmental philosophy and goals....

  • Field Operations Manager

    4 weeks ago

    Fredericksburg, Virginia, United States Superior Plus Propane Full time

    Job Title: Field Operations SupervisorSuperior Plus Propane is seeking an experienced Field Operations Supervisor to oversee the day-to-day activities of our customer service center. As a key member of our team, you will be responsible for managing the customer service center, building profitable operations, and maintaining a unified team of employees who...

  • HVAC Operations Manager

    3 weeks ago

    Fredericksburg, Virginia, United States American Residential Services Full time

    About the RoleAmerican Residential Services is seeking an experienced HVAC Operations Manager to join our team. As a key member of our leadership team, you will be responsible for managing and developing our service, installation, and sales staff.Key ResponsibilitiesManage and develop the service, installation, or sales staff, including hiring, terminating,...

  • Radiology Operations Manager

    4 weeks ago

    Fredericksburg, Virginia, United States Mary Washington Healthcare Full time

    Job SummaryThis position is responsible for managing the day-to-day operations of Radiology to ensure effective diagnosis and treatment of disease in a cost-effective and value-driven environment.The Operations Manager will provide leadership and direction in accordance with organizational and departmental philosophy and goals, working closely with the...

  • Radiology Operations Manager

    3 weeks ago

    Fredericksburg, Virginia, United States AMN Healthcare Full time

    Job DetailsMary Washington Hospital is seeking an experienced leader to join their team as their next Radiology Operations Manager in a beautiful location.The Radiology Operations Manager will oversee the day-to-day operations within the department, ensuring optimal patient care at Mary Washington Hospital.Service lines include X-Ray, MRI, CT, Ultrasound,...

  • Restaurant Operations Manager

    3 weeks ago

    Fredericksburg, Virginia, United States Capital Ale House Full time

    Job DescriptionCapital Ale House is a leading beer authority in Virginia, offering a unique dining experience with local, national, and international ales and lagers paired with regional fare.We are seeking an experienced Restaurant Operations Manager to join our team.**Key Responsibilities:**Communicate with restaurant staff to address operational issues,...

  • Restaurant Operations Manager

    4 weeks ago

    Fredericksburg, Virginia, United States HHB Restaurant Recruiting Full time

    Job Opportunity: Restaurant General ManagerWe are seeking a highly skilled and experienced Restaurant General Manager to lead our team in Fredericksburg, VA.Key Responsibilities:Oversee daily restaurant operations, ensuring a safe and efficient work environment.Develop and implement strategies to increase sales and customer satisfaction.Lead and train a team...

  • Radiology Operations Manager

    4 weeks ago

    Fredericksburg, Virginia, United States AMN Healthcare Full time

    Job SummaryWe are seeking an experienced leader to join our team as the Manager of Radiology Operations at Mary Washington Hospital in Fredericksburg, Virginia.Key ResponsibilitiesOversee the day-to-day operations of the radiology department, ensuring optimal patient care and efficient use of resources.Manage a team of 12 FTEs, including shift scheduling and...

  • Restaurant Operations Manager

    4 weeks ago

    Fredericksburg, Virginia, United States Gecko Hospitality Full time

    Restaurant General Manager OpportunityWe are seeking a highly skilled and experienced Restaurant General Manager to lead our culinary team at Gecko Hospitality. As a key member of our team, you will be responsible for overseeing all aspects of restaurant operations, ensuring exceptional customer service, and maintaining a high level of food quality and...

Operations Manager

2 months ago

Fredericksburg, Virginia, United States Revelations Counseling & Consulting LLC Full time
Job Description

Job Title: Operations Manager

Department: TriCare

Reports to: Deputy Program Manager

Summary: The Operations Manager is responsible for supervising, training, and developing the Revelations Supervisors supporting the TriWest Customer Service Contact Center. This role ensures compliance with requirements, including TriWest policies and procedures.

Duties and Responsibilities:

Performance Management:

  • Regularly analyze department performance metrics to ensure compliance with established goals.
  • Prepare and present reports for Goal Matrix meetings with TriWest leadership to address areas of underperformance and propose solutions for improvement.
  • Ensure the enforcement of all contract-specific policies by supervisors.
  • Maintain rapport with TriWest leadership within the assigned department to stay current on new and emerging processes and contract updates.

Personnel Management:

  • Provide oversight to ensure completion of supervisor monthly productivity feedback to individual agents.
  • Facilitate weekly meetings with direct reports.
  • Facilitate quarterly performance evaluations with department supervisors.
  • Review disciplinary action forms (DAFs) developed by supervisors to provide recommendations or approval for distribution.
  • Observe and participate in DAF meetings.

Staffing & Training Support:

  • Participate in supervisor interviews to identify promising candidates.
  • Notify HRIS of department employment terminations.
  • Ensure the staffing spreadsheet remains current with accurate employee position, supervisor assignment, shift time, etc.
  • Assist with new hire onboarding upon request.
  • Review the training tracker from the trainer and address urgent matters.
  • Coordinate with HR and TriWest leadership regarding personnel issues.
  • Regularly join new training classes to connect with new hires and improve retention numbers.

Timekeeping:

  • Approve timesheets for assigned supervisors.
  • Review and approve PTO requests submitted by assigned supervisors.
  • Provide a second-level review of CSR hours worked to ensure accurate invoicing to TriWest. Supervisors are responsible for ensuring that ADP/CostPoint timesheets are accurate based on the system of record. Department Managers should ensure that all hours being submitted for invoicing within their department match the total hours worked in the system of record.

Qualifications:

  • Bachelor's degree (B.A.) from a four-year college or university; one to two years related experience and/or training; or an equivalent combination of education and experience.
  • 2 years of experience managing supervisory personnel, preferably in a call center environment.
  • Willingness and desire to create a team learning environment and to foster a positive, fulfilling work environment.
  • Demonstrated ability to balance department efficiency and customer service excellence.
  • Willingness to assist teammates to achieve departmental goals.
  • Demonstrated strengths in teambuilding and leadership skills.
  • Supervisory experience or demonstrated willingness, desire, and ability to supervise with aptitude for coaching, mentoring, training, and developing teammate performance.
  • Demonstrated ability to lead and motivate teammates with confidence in work processes and goals.
  • Strong written, verbal, and interpersonal communications skills, including the ability to listen attentively and to communicate information clearly and effectively.
  • Demonstrated interpersonal, collaborative, and relationship-building skills; ability to interact positively with teammates at various levels across the company and customers.
  • Demonstrated ability to work well with cross-functional groups.
  • Ability to work independently, prioritize workload, and deliver quality results on time while working on multiple projects simultaneously.

Competencies:

  • Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.
  • Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
  • Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
  • Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
  • Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
  • Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
  • Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
  • Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.
  • Managing People - Includes staff in planning, decision-making, facilitating, and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products, and services; Continually works to improve supervisory skills.
  • Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
  • Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
  • Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
  • Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
  • Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
  • Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

Physical Demands and Work Environment:

  • Continually required to sit.
  • Continually required to utilize hand and finger dexterity.
  • Frequently required to wear a headset.
  • Frequently required to talk or hear.
  • Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard.