Tour Experience Specialist
3 weeks ago
We are a family-owned business established in 1983 with a passion for providing exceptional equine care and unforgettable tourist experiences. Our company values include delivering outstanding service, fostering a positive work environment, and prioritizing employee growth and development. As a Tour Experience Specialist, you will be an integral part of our team, contributing to our mission of creating lasting memories for our guests.
Job Description:
This role involves providing world-class customer service, ensuring the smooth operation of our horse-drawn carriage tours, and collaborating with various departments to achieve excellent results. If you thrive in a fast-paced environment, possess excellent communication skills, and are passionate about delivering exceptional experiences, we encourage you to apply.
Responsibilities and Qualifications:
- Provide exceptional customer service, responding to guest inquiries and resolving issues promptly.
- Coordinate and dispatch horse-drawn carriage tours, ensuring timely departures and arrivals.
- Work collaboratively with sales, tour guides, and barn crew to deliver seamless service and achieve operational excellence.
- Possess previous experience in a customer-facing role or hospitality industry.
- Demonstrate excellent communication and problem-solving skills.
- Show ability to work well under pressure and prioritize tasks effectively.
- Hold a valid driver's license and possess reliable transportation.
What We Offer:
- Competitive salary starting at $18/hour.
- Flexible scheduling to accommodate a 40-hour work week.
- Ongoing training and development opportunities.
- A supportive and respectful work culture.
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