Client Service Specialist

2 weeks ago

Roseville, California, United States Aritzia Full time

THE TEAM

The Service Department is dedicated to providing exceptional service that fosters lasting relationships with our clientele.

THE OPPORTUNITY

Aritzia is expanding, and our Service team in Retail is evolving alongside it. This is a remarkable chance to join a team committed to delivering elevated, Everyday Luxury service to our clients, cultivating loyal and enduring relationships. As a Client Service Specialist, you will handle transactions, assist in managing client services, and maintain outstanding organization at the service counter, ensuring memorable experiences for clients in a vital area of the store. The skills you acquire in this position will open doors to a fulfilling career in Retail and further growth opportunities within Aritzia. Compensation begins at $20-$30/hour.

THE ROLE

As a Client Service Specialist, your responsibilities will include:

  • Creating extraordinary experiences and meaningful moments at the service counter.
  • Efficiently processing transactions while ensuring a world-class client experience.
  • Managing the complete service process, including notifying clients of incoming services, conducting regular audits, and proactively addressing any issues to enhance the client experience.
  • Supporting service counter operations, which includes managing client flow to minimize wait times, preparing products for transactions, packaging client purchases, and returning items to the sales floor.

THE QUALIFICATIONS

The ideal Client Service Specialist will possess:

  • Demonstrated skills, education, and/or relevant certifications (experience with point-of-sale systems is advantageous).
  • A strong commitment to learning and embodying Aritzia's Values, along with Business and People Leadership principles.
  • The ability to collaborate effectively with cross-functional teams.
  • A dedication to quality and a focus on delivering results that contribute value to the business.

THE REWARDS

At Aritzia, you will enjoy industry-leading compensation and benefits:

  • Competitive Pay Package: We are committed to performance-based pay increases.
  • Product Discount: Enjoy our renowned product discount, both online and in-store.
  • Aspirational Workspace: Every detail is thoughtfully designed to reflect our vibrant culture.
  • Flexible Scheduling: We strive to accommodate your availability and preferred working hours (some restrictions may apply).
  • Career Advancement: We promote growth. Our boutiques serve as an excellent starting point for your career with Aritzia, offering personalized development and priority access to opportunities in other areas, including roles at our Support Office.

ARITZIA

Aritzia is an Equal Employment Opportunity employer. We aim to be inclusive, diverse, and representative of the communities we serve, fostering an environment where every individual can thrive in their career. This commitment applies to all candidates and employees, regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, or any other protected characteristic.

Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and during employment by contacting our People & Culture Team.

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