Veterinary Client Relations Specialist
2 weeks ago
Ethos Veterinary Health
Veterinary Client Service Representative
Client Care - Full Time
About Ethos Veterinary Health: Ethos Veterinary Health operates a 24/7 Pet Emergency Center, staffed by a dedicated team of experienced veterinarians and veterinary technicians specializing in emergency care and intensive treatment. Our mission is to collaborate closely with pet owners and their regular veterinarians to ensure optimal care for every pet.
Position Overview:
The Veterinary Client Service Representative will exemplify outstanding customer service skills to effectively represent our organization while managing daily front desk operations.
Shift and Schedule:
Thursday-Saturday 8:00 AM-7:00 PM
Key Responsibilities:
- Greet clients warmly and assist them with compassion and professionalism.
- Accurately prepare and review all necessary documentation and medical records.
- Inform and guide clients about our hospital's services and procedures.
- Handle appointment scheduling, emergencies, and client inquiries, ensuring top-notch care and satisfaction.
- Manage the admissions and discharges process efficiently, scheduling follow-up appointments as needed.
- Process invoices and payments with precision.
- Maintain and update client and pet records in compliance with legal standards.
- Support various administrative tasks, including scanning, faxing, and emailing.
Candidate Profile:
Ideal candidates will possess excellent interpersonal skills, fostering positive relationships with colleagues and clients alike. They should demonstrate the ability to work collaboratively towards shared objectives and effectively address the concerns of team members.
The successful candidate will have a basic understanding of Windows-based computer applications, proven communication skills, and the capability to multitask and prioritize effectively.
It is essential to recognize when to seek guidance in client-related situations that fall outside standard protocols. Exceptional customer service is a fundamental expectation.
Benefits of Employment:
Full-time employees are offered a comprehensive benefits package, including pet insurance, health, dental, and vision coverage, disability and life insurance, flexible spending accounts, a 401(k) plan, an Employee Assistance Program, paid time off, uniforms, and continuing education allowances.
Ethos Veterinary Health is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status, or any other legally protected status. All employment decisions are made based on qualifications, competence, merit, and business needs.
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