Pizza Operations Supervisor
3 days ago
Award-winning MOD Super Fast Pizza, LLC is seeking a skilled and ambitious Pizza Operations Supervisor to join our team.
About the Role:As a Pizza Operations Supervisor at MOD, you will be responsible for leading store operations during scheduled shifts, driving sales growth, and ensuring an exceptional customer experience.
Key Responsibilities:- Set and sustain the tone of the shift by keeping the energy high, creating a positive vibe, and welcoming atmosphere for both Squad members and customers.
- Ensure quality and safety of all food, including tasting, checking food preparation and storage, and reporting any product outages.
- Listen, acknowledge, and resolve any Squad member and/or customer concerns, escalating issues as necessary to the store coach or GM.
- Manage cash within the shift in an accurate manner, taking inventory, and placing orders as needed and directed by the GM.
- Conduct coaching in the moment, manage shift duties checklists, and address/escalate any equipment malfunctions.
- Foster a culture of growth and well-being among Squad members, celebrating wins and recognizing individual contributions.
- Minimum 6 months in the All Star position, demonstrating quality coaching, training, and multi-tasking skills.
- Minimum of 1 year of customer service or restaurant experience.
- Must be at least 18 years old.
- Previous experience coaching, teaching, and inspiring others.
- Proven success in following and enforcing processes and standards, correcting and coaching in a compassionate manner.
- Customer service skills and a proven ability to remain calm and focused.
- Must obtain a food safety certification and/or alcohol beverage certification within 30 days of your start date or sooner where required by law.
- A competitive salary range of $15.50 - $25.00 per hour, with an incredible tip share program averaging almost $4/hour.
- Paid sick time, paid vacation, FREE pizza and salad, and beverages.
- Pet insurance, discounted gym membership, free counseling sessions, medical/dental/vision/basic life/disability insurance, and 401(k) retirement plan.
Ability to work in an open kitchen environment, rotating between front and back of house, requiring walking, bending, twisting, reaching, stooping, kneeling, crouching, carrying, pushing, and pulling objects weighing up to 50 pounds.
Ability to operate hand-held appliances, sharp knives, and various kitchen equipment, and communicate quickly in English with Squad members and others.
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