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Customer Service Representative

1 month ago


Bernardsville, New Jersey, United States Sherwin-Williams Full time
Customer Service Specialist

At Sherwin-Williams, we're looking for a skilled Customer Service Specialist to join our team. As a key member of our sales floor, you'll work closely with customers to understand their needs and provide expert advice on our products.

Key Responsibilities:
  • Provide exceptional customer service, ensuring high levels of satisfaction and loyalty
  • Assist customers in person and over the phone, determining their needs and presenting relevant products and services
  • Build strong relationships with wholesale and retail customers, driving sales and growth
  • Meet and exceed sales goals, maintaining a high level of productivity and efficiency
  • Maintain accurate work order files and formulas, ensuring seamless operations
  • Pull and prepare products for customers, as needed
Requirements:
  • Must be at least 18 years old and authorized to work in the country of employment
  • Must be able to read, write, comprehend, and communicate in English
  • Must be able to lift and carry up to 50 lbs frequently and up to 70 lbs occasionally
Preferred Qualifications:
  • High School diploma or equivalent
  • At least one year of experience in a delivery, retail, or customer service role
  • Previous experience selling paint and paint-related products
  • Previous experience operating tinting and mixing equipment