Client Service Coordinator

4 days ago


Folsom, California, United States Banfield Full time
Job Title: Client Service Coordinator

The Client Service Coordinator plays a vital role in ensuring the smooth operation of our veterinary hospital. This position is responsible for driving the flow of clients and pets through the hospital, maximizing productivity, and providing exceptional client care.

Key Responsibilities:
  • Recruit new clients and promote hospital services to ensure superior client care and maximum productivity of the veterinary medical team.
  • Maximize the number of pets seen by the hospital team through efficient hospital operations.
  • Provide professional, efficient, and exceptional service to clients at all times.
  • Assist clients with completing required documentation, entering pet information, and utilizing proper collars and tags for identification.
  • Manage finances by maintaining accurate balances and utilizing proper opening and closing procedures.
  • Conduct administrative functions as necessary.
Requirements:
  • High School Diploma or equivalent preferred.
  • One year related experience required with customer service preferred.
  • Medical background with medical terminology training is preferred.
Working Conditions:
  • Ability to work at a computer for long periods of time.
  • Ability to be confident around pets.
  • Client needs and work volume may often require more than 40 hours per week to complete essential duties of this job.


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