Seasonal Customer Service Representative

3 weeks ago


Port Saint Lucie, Florida, United States Bass Pro Inc Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Seasonal Customer Service Outfitter. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, promoting our CLUB Mastercard program, and executing the application fulfillment process.

Key Responsibilities
  • Proactively greet customers and present them with the opportunity to become a CLUB Mastercard Member.
  • Detail the benefits of being a CLUB Member and make sales pitches to persuade customers to apply for the CLUB Mastercard card.
  • Provide daily feedback and reports in a timely and accurate manner, meeting goals and objectives set by the marketing department.
  • Responsible for keeping inventory accurate and organized, including important documents, applications, customer premiums, etc.
  • Adhere to and comply with policies established for the credit information gathering process, including guidelines from banking regulations and the Patriot Act.
  • Perform other duties as assigned by management.
Requirements
  • High School Diploma or Equivalent
  • 0 to 2+ Years' Experience
  • Ability to access customer information, including unencrypted credit cards, to provide legendary customer service.
  • Must be able to read documents, printouts, reports, computer screens, and other written communication.
  • Must be able to hear well enough to communicate with customers and co-workers.
  • Must be able to stand and/or walk to fill orders, assist customers on the sales floor, etc.
  • Must be able to stock product at various racking levels, use step-stool or ladder, etc.
  • Must be able to place product on/off conveyor, trucks, shelving, etc.
  • Must be able to write, type, and use phone system.
  • Medium Work: Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
Benefits
  • Enjoy discounts on retail merchandise, our restaurants, world-class resorts, and conservation attractions.
  • Dental
  • Vision
  • Voluntary benefits
  • 401k Retirement Savings
  • Paid holidays
  • Paid vacation
  • Bass Pro Cares Fund
  • And more

Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state, or local law.

Reasonable Accommodations

Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at [insert contact information].



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